Audience Operations Specialist Job at CNN in New York

Audience Team Coordinator, CNNDigital Products & Services
Your New Role…
The Audience Operations Specialist plays a critical role in optimizing and managing the day-to-day operations of CNN’s Audience organization which involves owning process improvements, driving cross-functional alignment, and ensuring seamless execution across a 24/7 global publishing environment. This role supports multiple Audience teams, including Homepage Programming, Off-platform, Newsletters, and Content Experience, helping maintain the operational foundation that powers CNN’s digital presence.

Your Role Accountabilities…

Own and optimize shift scheduling systems for all Audience teams, ensuring coverage across global time zones and publishing platforms.

Design and maintain clear, consistent calendars and trackers to align coverage and communication across teams.

Lead process improvements for scheduling workflows and coverage models; collaborate with Product/Tech to enhance tooling.

Develop and implement centralized communications frameworks and hubs; drive adoption across editorial, product, and operations teams.

Manage Audience team distribution lists and ensure accurate membership for smooth communication.

Coordinate and execute cross-functional projects from planning through implementation, maintaining timelines and deliverables.

Produce executive-ready materials, including presentations and strategic documentation that simplify complex information for leadership.

Partner with stakeholders to ensure alignment on priorities, timelines, and operational processes.

Lead onboarding coordination for Audience teams, including process optimization and resource development.

Qualifications & Experience…

Highly organized and detail-oriented, with strong time-management and multitasking skills.

Effective communicator who can collaborate across editorial, product, and operations teams; strong presentation skills are a plus.

Comfortable navigating dynamic, fast-paced news environments with 24/7 global coverage needs.

Proactive problem solver who anticipates operational challenges and addresses them before they impact workflows.

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery’s total compensation package for employees. Pay Range: $64,400.00 - $119,600.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.

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In Summary: Audience Operations Specialist plays a critical role in optimizing and managing the day-to-day operations of CNN’s Audience organization . Role involves owning process improvements, driving cross-functional alignment, and ensuring seamless execution across a 24/7 global publishing environment .

En Español: Coordinador del Equipo de Audiencia, Productos y Servicios Digitales de CNN Tu nuevo papel... El Especialista en Operaciones de Audiencias juega un papel crítico en la optimización y gestión de las operaciones diarias de la organización de audiencia de CNN que implica poseer mejoras en los procesos, impulsar la alineación interfuncional y garantizar una ejecución perfecta a través de un entorno editorial global 24/7. Esta función apoya a múltiples equipos de audiencia, incluida la programación en página inicial, fuera de la plataforma, boletines informativos y experiencia de contenido, ayudando a mantener el fundamento operativo que impulsa la presencia digital de CNN. Sus responsabilidades de papel... poseer y optimizar sistemas de planificación de turnos para todos los equipos de Audiencia, asegurando la cobertura a través de las zonas horarias globales y plataformas de publicación. Diseñar y mantener calendarios y rastreadores claros y consistentes para alinear la cobertura y comunicación entre los equipos. Mejoras del proceso líder para programar flujos de trabajo y modelos de cobertura; colaborar con Producto / Tecnología para mejorar la elaboración de herramientas. Desarrollar e implementar marcos y centros de comunicaciones; adoptar detalles editoriales, productos y equipos de operaciones. Gestionar listas de distribución de equipo de Audience y garantizar la membresía para una comunicación sin problemas. Discovery abarca la oportunidad de construir una fuerza laboral que refleje una amplia gama de perspectivas, antecedentes y experiencias. Si usted es un candidato calificado con discapacidad y necesita ajustes o adaptaciones durante el proceso de solicitud de empleo y/o reclutamiento, visite nuestra página de accesibilidad para obtener instrucciones sobre cómo presentar su petición. De acuerdo con la ley, estamos divulgando la compensación o un rango salarial a largo plazo, para varios roles en los lugares donde se requiere desempeño legalmente. Discovery ofrece una variedad de beneficios a los empleados, incluida la cobertura del seguro médico, un programa de bienestar para los trabajadores, el seguro de vida y discapacidad, un plan de ahorro por jubilación, vacaciones remuneradas y tiempo de enfermedad y vacaciones. #J-18808-Ljbffr