Telecom Associate
Brethren Retirement Community, Greenville, OH, United States
Telecommunications Associate
The Telecommunications Associate is responsible for operating BRC's switchboard to relay incoming, outgoing, and internal calls. This role also serves as the receptionist and central point of contact for residents, staff, visitors, and outside callers.
Essential Duties And Responsibilities
Answer and direct incoming calls in a timely, courteous manner.
Use the internal communication systemsincluding paging, mobile phones, and radiosto locate staff and relay information.
Serve as a central information resource for the organization:
Know how to reach on-duty or on-call staff and notify the Administrator on Call when necessary.
Handle floral, package, and special deliveries.
Direct employment inquiries to the online application process.
Stay familiar with emergency protocols and know how to respond in urgent or stressful situations.
Perform general administrative tasks such as scanning, emailing, copying, and data entry.
Assist residents with basic copy services when needed.
Navigate internal software systems and learn required programs to support daily responsibilities.
Supervisory Responsibilities
This position does not have any supervisory duties.
Qualifications
To succeed in this role, the individual must be able to effectively perform each essential duty. Reasonable accommodations will be made for qualified individuals with disabilities.
Education And Experience
High school diploma or GED required.
Skills And Abilities
LANGUAGE SKILLS Able to read and understand basic instructions, emails, and memos. Comfortable writing and speaking clearly with residents, staff, and visitors.
MATH SKILLS Basic math skills: addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals.
REASONING ABILITY Able to follow instructions and apply practical problem-solving in routine and sometimes fast-paced situations.
TECHNICAL SKILLS Must be comfortable using a computer and quickly learning new programs required for phone operations, communication tools, and basic clerical tasks.
Physical Demands
Regularly required to sit, use hands, talk, hear, and reach with arms.
Occasionally required to stand or walk.
Must be able to lift or move up to 25 pounds.
Requires close vision for computer and phone work.
Work Environment
The environment can be busy and occasionally noisy.
Most work is done at a desk or workstation with frequent phone and visitor interaction.
Reasonable accommodations are available to support employees in performing essential functions.
Ada Compliance
Brethren Retirement Community complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to help individuals with disabilities perform the essential duties of their position. Employees are encouraged to request accommodations if needed.
Privacy And Confidentiality
All employees may come into contact with private resident or employee informationverbally or in writing. Maintaining strict confidentiality is essential. Information should only be shared with authorized individuals involved in the care or operations of the community.
Compliance And Conduct
All employees are required to complete annual compliance training and demonstrate behavior that aligns with BRC's Code of Conduct while performing their duties.
The Telecommunications Associate is responsible for operating BRC's switchboard to relay incoming, outgoing, and internal calls. This role also serves as the receptionist and central point of contact for residents, staff, visitors, and outside callers.
Essential Duties And Responsibilities
Answer and direct incoming calls in a timely, courteous manner.
Use the internal communication systemsincluding paging, mobile phones, and radiosto locate staff and relay information.
Serve as a central information resource for the organization:
Know how to reach on-duty or on-call staff and notify the Administrator on Call when necessary.
Handle floral, package, and special deliveries.
Direct employment inquiries to the online application process.
Stay familiar with emergency protocols and know how to respond in urgent or stressful situations.
Perform general administrative tasks such as scanning, emailing, copying, and data entry.
Assist residents with basic copy services when needed.
Navigate internal software systems and learn required programs to support daily responsibilities.
Supervisory Responsibilities
This position does not have any supervisory duties.
Qualifications
To succeed in this role, the individual must be able to effectively perform each essential duty. Reasonable accommodations will be made for qualified individuals with disabilities.
Education And Experience
High school diploma or GED required.
Skills And Abilities
LANGUAGE SKILLS Able to read and understand basic instructions, emails, and memos. Comfortable writing and speaking clearly with residents, staff, and visitors.
MATH SKILLS Basic math skills: addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals.
REASONING ABILITY Able to follow instructions and apply practical problem-solving in routine and sometimes fast-paced situations.
TECHNICAL SKILLS Must be comfortable using a computer and quickly learning new programs required for phone operations, communication tools, and basic clerical tasks.
Physical Demands
Regularly required to sit, use hands, talk, hear, and reach with arms.
Occasionally required to stand or walk.
Must be able to lift or move up to 25 pounds.
Requires close vision for computer and phone work.
Work Environment
The environment can be busy and occasionally noisy.
Most work is done at a desk or workstation with frequent phone and visitor interaction.
Reasonable accommodations are available to support employees in performing essential functions.
Ada Compliance
Brethren Retirement Community complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to help individuals with disabilities perform the essential duties of their position. Employees are encouraged to request accommodations if needed.
Privacy And Confidentiality
All employees may come into contact with private resident or employee informationverbally or in writing. Maintaining strict confidentiality is essential. Information should only be shared with authorized individuals involved in the care or operations of the community.
Compliance And Conduct
All employees are required to complete annual compliance training and demonstrate behavior that aligns with BRC's Code of Conduct while performing their duties.