Customer Success Strategist - US & Canada

Customer Success Strategist - US & Canada
5 Years

Full-Time

About the Role
We are seeking a Customer Success Strategist to drive measurable business outcomes for Fortune 500 enterprise clients implementing Lyzr's AI agent solutions. This role uniquely combines customer success, design thinking, and strategic consulting to ensure clients achieve significant ROI from their AI investments while building long-term strategic partnerships.

You will serve as the primary success partner for 4–6 enterprise AI implementations, working under the guidance of the Solutions Strategy Lead, orchestrating cross-functional teams to deliver transformational business results across US, UK, and European time zones. This role requires deep customer empathy, technical fluency with AI/agent systems, and the ability to translate complex technical capabilities into clear business value.

Key Responsibilities

Strategic Partnership & Value Realization

Own customer success metrics including retention, expansion, and time-to-value for assigned portfolio

Develop and execute comprehensive success plans aligned with client's business objectives and KPIs

Lead quarterly business reviews demonstrating measurable ROI and identifying expansion opportunities

Partner with clients to evolve their AI strategy and roadmap based on emerging capabilities and business needs

Implementation Excellence & Risk Management

Oversee end-to-end project delivery from PoC to production, ensuring on-time, on-budget completion

Proactively identify and mitigate technical, organizational, and adoption risks

Facilitate design thinking workshops with Solution Architects to optimize user experiences and workflows

Maintain clear communication channels and manage expectations during complex implementations

Cross-functional Orchestration

Lead integrated project teams including Solution Architects, Engineers, and Client stakeholders

Translate business requirements into technical specifications and vice versa

Escalate technical blockers while maintaining client trust and project momentum

Coordinate with Sales teams on expansion opportunities and contract negotiations

What We're Looking For
Core Qualifications

Experience: 5+ years in customer success, strategic consulting, or account management with Fortune 500 or Global 2000 enterprise clients

Technical Fluency: Direct experience managing complex technology implementations with engineering and data science teams; comfortable with AI/ML terminology and capabilities

Design Thinking Expertise: Proven ability to conduct user journey mapping, workflow assessment, and UI/UX evaluation in enterprise environments

Strategic Business Planning: Experience developing business cases, ROI analyses, and strategic roadmaps with C-level executives

Communication & Stakeholder Management

Executive Presence: Comfortable presenting to and influencing C-level stakeholders and technical leaders

Cross-cultural Communication: Exceptional English communication skills with ability to work across global time zones (accommodating US/European hours)

Technical Translation: Ability to translate complex technical concepts for business audiences and business requirements for technical teams

Success Mindset

Results-Oriented: Track record of achieving customer success KPIs including retention, expansion, and satisfaction

Adaptability: Comfortable with ambiguity and rapid iteration in emerging AI technology landscape

Partnership Approach: Natural collaborator who builds trust and drives consensus across diverse stakeholder groups

Success Metrics & Growth
This role will be measured on customer retention (95%+), net revenue retention (110%+), implementation success rates, and client satisfaction scores. High performers will have opportunities to lead larger strategic accounts, mentor junior team members, and contribute to our global customer success methodology. This role offers growth potential within our expanding customer success organization, with clear paths to senior leadership positions as we scale globally.

Why Join Lyzr

Work with cutting-edge AI agent technology that's transforming enterprise operations

Direct exposure to Fortune 500 executives and strategic business challenges

Join a rapidly growing company with backing from leading investors

Opportunity to build and shape customer success processes

Collaborate with a world-class team of engineers, product specialists, and strategic thinkers

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