Customer Success Strategist - US & Canada

Overview
This role exists to make sure enterprise customers actually get value from AI—not just deploy it.

What You’ll Do

Own customer outcomes: retention, expansion, and time-to-value

Build and run success plans tied to business KPIs and outcomes

Lead QBRs that clearly show ROI, impact, and next opportunities

Guide customers from PoC → production → scale

Identify and manage technical, adoption, and organizational risks early

Run design-thinking workshops to improve workflows and user experience

Translate business goals into execution plans for technical teams

Coordinate cross-functional teams (Solutions, Engineering, Client stakeholders)

Partner with Sales on renewals and expansion once value is proven

What You Need

5+ years in Customer Success, Strategic Consulting, or Enterprise Account roles

Experience working with Fortune 500 / Global 2000 customers

Hands-on exposure to complex technology implementations

Comfortable discussing AI / ML concepts (you don’t need to code, but you must understand how these systems work)

Strong executive presence and experience with C-level stakeholders

Ability to build ROI models, business cases, and strategic roadmaps

Excellent English communication skills

Willingness to work across US and European time zone

Ownership mindset—you follow things through until outcomes are delivered

Why Lyzr

Work on real enterprise AI deployments, not pilots that stall

Direct exposure to Fortune 500 executives and strategic initiatives

High ownership, high visibility, and real accountability

Opportunity to help shape how customer success is built as we scale

Collaborate with strong product, engineering, and strategy teams

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