Senior Audio Visual Specialist/Help Desk Supp

* Contingent upon task order award.

Project Description
The Combined Arms Support Command (CASCOM) G-6 Information Technology Support Services project is a comprehensive non-personal services contract designed to provide IT services and Digital Trainer support for CASCOM and its subordinate organizations at Fort Lee, Virginia.

Mission and Scope
The CASCOM G-6 mission is to provide IT support to CASCOM and its subordinate organizations, including the Army Sustainment University (ASU), and the Ordnance (OD), Quartermaster (QM), and Transportation Corps (TC) schools. The G-6 provides comprehensive computer and IT support for Department of the Army (DA) civilians, contractors, and permanent party military personnel. This includes support for Non-secured Internet Protocol Router Network (NIPRNET), Secret Internet Protocol Router Network (SIPRNET), Digital Trainers, Logistic Information Systems (LIS), Mission Command system training support, conventional classrooms, Classroom XXI, faculty/staff, and web product support.

Position Overview
Provides video teleconference (VTC) system operations and facilitation support for TRADOC classrooms, ensuring seamless communication capabilities for training and operations.

Required Qualifications

Bachelor's Degree in Computer Science, Information Systems, or related field of study, OR eight (8) or more years related experience

Minimum of eight (8) years of client support in a Microsoft Windows-based environment

Eight (8) or more years in deploying systems in a Microsoft Windows environment

Three (3) or more years of specialized experience working in the Microsoft Windows environment supporting Windows Server 2019, Microsoft Exchange, Microsoft Forefront TMG, SharePoint, SQL Server 2019 or current releases

Knowledge of IT concepts, principles and methods

Knowledgeable in software tools and processes to load software images and manage supported computers

Knowledge of PC architecture, hardware and software capability and configurations

Ability to operate all video teleconference systems and knowledge of facilitation operations

Knowledge of crypto keying functions of equipment for secure video teleconferences

Secret security clearance and CAC eligibility required

Responsibilities

Provide daily operations of all video teleconference systems and facility operations

Provide users with desk-side instructions on the use of VTC equipment

Operate VTC systems for secure and non-secure video conferences

Manage crypto keying functions for secure communications

Troubleshoot VTC equipment and connectivity issues

Coordinate and schedule VTC events with users

Maintain VTC equipment and ensure operational readiness

Document VTC operations and maintain usage logs

General Competencies

Ability to understand, speak, read, and write the English language

Professional and ethical behavior

Compliance with Government security requirements and policies

Strong communication and interpersonal skills

Ability to work effectively in a team environment

Customer service orientation

Benefits
Competitive benefits package including health, dental, vision, life insurance coverage, 401(k) plan, training programs, accrued paid time off (PTO), performance based monthly & quarterly awards, paid holidays and customer kudo rewards.

Equal Opportunity Employer/Veterans/Disabled

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