Office Customer Service Manager

Benefits

401(k) matching

Bonus based on performance

Competitive salary

Employee discounts

Free food & snacks

Opportunity for advancement

Paid time off

Training & development

Take charge of your future. We’re looking for people who aren’t satisfied with just another job. We need people who want to empower themselves through a meaningful career helping others build better lives.

Are you looking to accelerate your career and apply your leadership skills in challenging new ways? Do you want the opportunity to run a business without having to fund it? Working at a local Allstate agency may be your answer! As an Allstate customer manager, you’ll be leading the team that keeps customers happy and the business running smoothly.

Right now, we (Scott Tatro & Associates) are looking for candidates in the Akron/Cuyahoga Falls/Stow and surrounding area to lead a team of insurance professionals and help customers protect their homes, cars, boats...and lives. You\'ll be responsible for the creation and implementation of the agency’s policies and procedures when it comes to morale, and staff development/training.

Responsibilities

Build agency reputation and growth through positive customer relations, service programs and social media outlets.

Create and enforce office policies, standards, and procedures to help the agency run smoothly and profitable

Supervise personnel, manage daily service operations, and hold staff accountable to their performance goals

Assist in customer claims processing and resolution

Qualifications

Excellent verbal and written communication/interpersonal skills

Ability to effectively lead and coach a team; management experience is a plus

Highly capable of managing all business operations

Straight-forward communicator, DEPENDABLE and strong leadership skills

Must have working knowledge of insurance.

Strong organizational skills, attention to detail and ability to multi-task

Passionate about relationship building, genuinely caring and driven to fulfill customers’ needs

Bilingual skills are a plus

Already possessing a P&C license and having Allstate experience is a MAJOR PLUS!

The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.

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