Customer Service Manager [IN-OFFICE]

Ohio Department of Public Safety – Bureau of Motor Vehicles/Field Operations/License Control
Report in Location: 1970 West Broad Street, Columbus, OH 43223

Work Hours: Monday - Friday 8:00 a.m. - 5:00 p.m.

THIS POSITION REPORTS INTO THE OFFICE 5 DAYS A WEEK

Perks of Working for the Ohio Department of Public Safety

Multiple pay increases over the first years of service!

Free Parking!

Free Gym Access & Walking Path!

Daycare On-site!

Cafeteria On-site!

What You'll Do As a Customer Service Manager

Under the direction of the Chief & Assistant Chief within the Bureau of Motor Vehicles (BMV) Field Operations License Control section to plan, coordinate, promote &/or direct assistance to respond to inquiries &/or requests for information for variety of clients & supervise assigned staff.

Establish priorities & supervise subordinate personnel (e.g., provide developmental opportunities, coach staff to foster development, evaluate performance, approve section staffing levels, recommend discipline, etc.).

Develop new procedures to facilitate training on driver license issuance & accurate telephone service provided to deputy registrars in conjunction with Assistant Chief, Chief, &/or other section managers.

Prepare training materials & distribute to staff.

Prepare ad hoc, weekly, & quarterly reports on statistical production levels of calls answered & customer service levels met.

Requirements:

12 mos. training or 12 mos. experience in departmental operations & programs, policies & procedures for assigned agency.

12 mos. training or 12 mos. experience in federal & state laws regarding operation of assigned agency.

1 course or 3 mos. experience in public relations.

1 course or 3 mos. experience in applications of mathematical, analytical &/or statistical methods used in formulating & solving problems or in decision making.

1 course or 3 mos. experience in public speaking, speech or communication.

6 mos. training or 6 mos. experience in supervisory principles/techniques.

Or equivalent of Minimum Class Qualifications for Employment noted above.

Job Skills: Customer Service

Location: Charles D Shipley Building, United States of America-OHIO-Franklin County-Columbus

Compensation: $30.22 per hour

Schedule: Full-time

Classified Indicator: Classified

Union: Exempt from Union

Technical Skills: Management

Professional Skills: Customer Focus

Agency Overview
Bureau of Motor Vehicles – Oversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective.

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