Customer Service Manager [IN-OFFICE]

Job Description - Customer Service Manager [IN-OFFICE] (260004JJ)

Organization
Public Safety

Agency Contact Name and Information: Jennifer Pletcher, HCM Sr. Analyst - JPletcher@dps.ohio.gov

Work Location
Charles D Shipley Building 1970 West Broad Street Columbus 43223-1102

Primary Location
United States of America-OHIO-Franklin County-Columbus

Compensation: $29.34 per hour

Schedule
Full-time

Work Hours: 8:00 a.m. - 5:00 p.m.

Union: Exempt from Union

Primary Job Skill
Customer Service

Technical Skills: Management

Professional Skills: Customer Focus

Agency Overview
Bureau of Motor Vehicles

oversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective.

Job Description
Ohio Department of Public Safety – Bureau of Motor Vehicles/Field Operations/License Control

Report in Location:

1970 West Broad Street, Columbus, OH 43223

Work Hours:

Monday - Friday 8:00 a.m. - 5:00 p.m.

***THIS POSITION REPORTS INTO THE OFFICE 5 DAYS A WEEK***

Perks of Working for the Ohio Department of Public Safety

Multiple pay increases over the first years of service!

Free Parking!

Free Gym Access & Walking Path!

Daycare On-site!

Cafeteria On-site!

What You'll Do as a Customer Service Manager

Under the direction of the Chief & Assistant Chief within the Bureau of Motor Vehicles (BMV) Field Operations License Control section to plan, coordinate, promote &/or direct assistance to respond to inquiries &/or requests for information for variety of clients & supervise assigned staff.

Establish priorities & supervise subordinate personnel (e.g., provide developmental opportunities, coach staff to foster development, evaluate performance, approve section staffing levels, recommend discipline, etc.).

Develop new procedures to facilitate training on driver license issuance & accurate telephone service provided to deputy registrars in conjunction with Assistant Chief, Chief, &/or other section managers.

Prepare training materials & distributes to staff.

Prepare ad hoc, weekly, & quarterly reports on statistical production levels of calls answered & customer service levels met.

Why Work for the State of Ohio
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period

Paid time off, including vacation, personal, sick leave and 11 paid holidays per year

Childbirth, Adoption, and Foster Care leave

Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)

Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) &Optional Deferred Compensation ( Ohio Deferred Compensation )

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

12 mos. trg. or 12 mos. exp. in departmental operations & programs, policies & procedures for assigned agency;

AND 12 mos. trg. or 12 mos. exp. in federal & state laws regarding operation of assigned agency;

AND 1 course or 3 mos. exp. in public relations;

AND 1 course or 3 mos. exp. in applications of mathematical, analytical &/or statistical methods used in formulating & solving problems or in decision making;

AND 1 course or 3 mos. exp. in public speaking, speech or communication;

AND 6 mos. trg. or 6 mos. exp. in supervisory principles/techniques.

Or equivalent of Minimum Class Qualifications for Employment noted above.

Supplemental Information
Background Check Information

A BCI/FBI fingerprint check, and background check, may be required on all selected applicants.

To request a disability accommodation, please email HRRequestADA@dps.ohio.gov as soon as possible, or at least 48 hours prior to the above referenced testing or interview date so any necessary arrangements may be made in a timely manner.

ADA Statement
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace
The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana
on-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

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