Responsibilities
- Executes Advocate Health’s internal communications content strategy, in line with the wider internal communications strategy and business strategy and priorities.
- Leads the integration of AI tools into the construct of the communications function.
- Leads the tech-focused drivers of the communications strategy, including integration and evolution of intranet-style platforms, building and maintenance of SharePoint sites to serve the strategy and the platform crosswalk strategy that drives audience management.
- Embeds AI into the processes and governance that drives communication scheduling and prioritization, working closely with leadership and content owners.
- Embeds AI in the management of a centralized "air traffic control" function to coordinate timing, relevance and frequency of messages.
- Integrates technology into channel optimization and measurement activity.
- Stays current on emerging communication technologies and platforms to enhance the efficiency and effectiveness of our channels, with a focus on intranet evolution, internal social media and internal communications best practices and trends.
Minimum Job Requirements
Education
Bachelor’s degree in communications, journalism, public relations, marketing, advertising or other business-related field, or bachelor’s degree combined with relevant experience.
Work Experience
Typically requires 7 years of experience in Communications, Marketing, Journalism or other business-related field, including experience with formulating and executing comprehensive communications strategies.
Knowledge / Skills / Abilities
- An experienced user of AI tools and resources.
- A strategic thinker and creative problem‑solver with a track record in internal communications, with a particular focus on reaching diverse audiences with varying levels of access to company‑sponsored information.
- Ability to think big‑picture to foresee reputational risks and opportunities and zoom into critical details, nuances and variables to inform internal communications strategies and responses.
- Comfortable working across departments and businesses to bring a calm demeanor and coordinated approach to company issues, balancing competing perspectives and the needs of stakeholders at all levels.
- Proactive, independent, and takes initiative with consistent follow‑through.
- Superb communication skills, verbal and written, conducted in a timely manner.
- Superior time‑management skills with capability of working with and meeting deadlines.
- Ability to think critically, understand complex concepts, synthesize information and create clarity to support sound decision‑making.
- Specific experience and strong record of success in understanding the environment, identifying opportunities, designing solutions and aligning action to drive performance.
- Highly strategic with a demonstrated track record in assessing complex, competitive issues and situations and in developing related initiatives in partnership with other stakeholders to drive business results.
- Thrives in a fast‑paced environment, having a change mindset and comfortable navigating ambiguity.
- Strong leadership and communication skills, including presentation creation and delivery, with the ability to inspire and influence others.
- Excellent oral and written communications, executive presence and relationship development skills.
- Collaborate with other teams within the organization to ensure that consumer and employee insights are integrated into decision‑making processes.
- Work with vendors, resources and timelines, ensuring efficiency and effectiveness of internal communications activities.
- Proven ability to work effectively with individuals and teams at all levels of the organization.
Physical Requirements and Working Conditions
Position requires some travel.
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