Quality Lead, Customer Experience & Support (Hybrid)

A leading media company located in Orlando, FL, is seeking a Quality Lead for Consumer Support. This role will focus on analyzing QA results and customer feedback to enhance service quality. Responsibilities include conducting quality audits, generating insights from data, and collaborating with cross-functional teams to implement improvements. The position is hybrid, requiring in-office work at least three days a week. The ideal candidate will have experience in training and a strong understanding of quality assurance processes.
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