Account Manager

At Big Spaceship, we’re explorers, not settlers. We partner with ambitious brands ready to venture into new territory, push creative boundaries, and lead rather than follow.
We’re a full-service creative shop built for brands that want to break new ground. Our diverse team of entrepreneurial spirits, creative minds, and makers brings bold ideas to life for some of the world’s most innovative and culturally connected brands. If you thrive on exploration, creative risk‑taking, and charting new paths, you belong here.
The Account Manager must be both good with clients and managing projects, be hands‑on, have a strong organizational sensibility, and be 100% committed to delivering fantastic creative ideas and work that stays on objective, matching up to client challenges seamlessly. You must feel comfortable working with individuals within our client’s organizations and be able to work collaboratively across our agency disciplines (strategy, creative, design, UX, analytics, and technology). The ideal candidate understands account management and ensures that client deliverables and expectations are not only met, but exceeded. You must be strategic, creative, detailed and organized.
Roles + Responsibilities Document distills and interprets client feedback to communicate next steps and deliverables to the team
Assumes role of select day‑to‑day client contacts — develops and cultivates a strong relationship with the client team
Present and/or speak to the work being created
Problem solves day‑to‑day account issues as needed
Devises short‑term and long‑term brand, experience and social and digital strategies in partnership with the team
Have a finger on the pulse of Client’s brand, digital presence, social trends and channels
Develops micro and macro knowledge of the client’s business by continuous research of brand, its categories, and competitors
A key part of the team responsible for the development of the highest quality of creative and design work
Share knowledge of the client/business/brand
Demonstrate strong strategic and creative judgment
Create & manage deliverable timelines for projects
Manage creative team deliverable tracker & work with Resource Manager to identify team member availability
Diligently manage & delegate tasks across multiple disciplines — design, copy, analytics & strategy
Owner of notes, expenses and other admin tasks for the account
Consistently communicates relevant updates to account and production leads and manages up
Understands when escalation is needed
Qualifications 1-3 years Account Management experience
Experience in delivering/managing integrated digital/social marketing campaigns required
Success in contributing strategic solutions and POVs that engage consumers and build brands in digital and social channels
Possess excellent project management skills and share information proactively and efficiently
Excellent communication/presentation skills
Be solutions-oriented — focused on recommending solutions, rather than simply raising red flags
The salary band for this role is $70 – $80k. Where a prospective new hire’s base salary will fall within this band depends on several factors including their qualifications and experience, the skill level required in the role, market rates, and the salaries of existing crew members at Big Spaceship within the same role to maintain equity.

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