Prgm Mgr Employee Exp & Belong

About Us
Community Health Choice, Inc. (Community) is a non‑profit managed care organization (MCO) licensed by the Texas Department of Insurance. Through its network of more than 10,000 providers and 94 hospitals, Community serves over 400,000 members with the following programs.

Medicaid State of Texas Access Reform (STAR) program for low‑income children and pregnant women

Children’s Health Insurance Program (CHIP) for the children of low‑income parents, which includes CHIP Perinatal benefits for unborn children of pregnant women who do not qualify for Medicaid STAR

Health Insurance Marketplace plans that offer individual health coverage that includes preventive care, emergency services, prescription drugs, and hospitalization available to all, regardless of pre‑existing conditions.

Community Health Choice (HMO D‑SNP), a Medicare Advantage Dual Special Needs plan for people with both Medicare and Medicaid that combines Medicare Part A and Part B benefits, Medicare Part D prescription drug coverage, and Medicaid benefits with additional health benefits like dental, vision, transportation, and more.

Improving members’ experiences is at the heart of every Community position. We strive every day to make sure that our members have access to the high‑quality health care they need and deserve.

Community is accredited by URAC for its health plan operations. We offer care management programs for asthma, diabetes, and high‑risk pregnancy. An affiliate of the Harris Health System (Harris Health), Community is financially self‑sufficient and receives no financial support from Harris Health or from Harris County taxpayers.

Job Summary
The Program Manager of Employee Experience & Belonging is responsible for the strategic planning and execution of all engagement and belonging operations. This role leads and inspires Community employees to enhance engagement, service, knowledge, skills, and morale through timely coaching and feedback. The Program Manager champions a culture of belonging, develops and executes a culture and belonging plan, and builds a performance culture grounded in diversity, engagement, and equity (DE&I).

The position partners cross‑functionally to influence company processes and programs in alignment with DE&I goals and addresses emerging culture improvements. The Program Manager also designs, implements, and evaluates programs that promote inclusion and belonging across Community.

Culture/Employee Engagement

Develop and lead employee engagement and culture initiatives

Create and deliver a plan to communicate survey content at the necessary cadence to maximize impact and measure KPIs of the action plans

Manage relationship with vendor delivering engagement survey and survey results

Develop and lead programming to create a positive and productive work culture

Belonging (Diversity, Equity & Inclusion)

Plan, develop, and coordinate inclusion programs to realize objectives; conduct research on best practices and recommended strategies for DEI efforts and expansion

Manage assigned diversity and equity initiatives broadly

Identify and define practical metrics for measuring progress and impact of inclusion initiatives; analyze quantitative and qualitative DEI data to inform decision making and assess program success

Communications/Marketing

Collaborate with Communications/Marketing and identified partners to produce and implement content related to inclusion efforts on social media and other internal platforms

Change Management

Collaborate with internal stakeholders to build and execute holistic change strategies in support of identified employee experience and belonging goals

Support detailed change management activities including needs analysis, assessment of change readiness, communications, and guiding training teams to ensure an integrated approach

Managing Rewards & Recognition Program

Lead programs and initiatives designed to promote employee and peer recognition

Manage relationship with vendor providing rewards and recognition platform

Other Duties as Assigned
Other duties as assigned.

Qualifications

Bachelor’s degree in HR, employee engagement, or related field, or 4 years of equivalent practical experience

3–5 years of experience in human resources, culture development, employee engagement, DEI program management, and/or project management requiring cross‑functional team alignment

Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)

Strong problem analysis and attention to detail

Superior interpersonal, organizational, and program management skills

Ability to create an environment that supports respect, customer commitment, teamwork, enthusiasm, and personal growth and to allow people to be authentic

Knowledge of change management principles, methodologies, and tools

Demonstrated track record of managing inclusion programs with proven results

Experience with DEI program development, execution, and performance monitoring; clear understanding of inclusion as part of best practices

Analytical and data‑driven approach to DEI programs and initiatives

Experience managing multiple projects simultaneously and/or projects involving cross‑functional/team alignment

Strong organizational skills and passion for detail

Creative thinking and ability to execute and measure effectiveness of new ideas

Excellent verbal and written communication skills and ability to develop strong professional relationships with peers, managers, and cross‑functional teams

Ability to use good judgment to solve problems, make decisions, and involve necessary individuals at the appropriate time

Ability to thrive in an environment of ambiguity and change

Ability to influence without authority, think proactively, and function independently

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