Prgm Mgr Employee Exp & Belong

Community Health Choice, Inc. (Community) is a non‑profit managed care organization licensed by the Texas Department of Insurance. Through its network of more than 10,000 providers and 94 hospitals, Community serves over 400,000 members with Medicaid, CHIP, Health Insurance Marketplace Plans, and Medicare Advantage Dual Special Needs Program.

JOB SUMMARY
The Employee Experience Program Manager is a strategic and execution‑focused role responsible for designing, implementing, and continuously enhancing enterprise‑wide employee experience initiatives that foster engagement, inclusion, connection, and organizational effectiveness. The Manager translates the organization’s employee experience vision into scalable, high‑impact programs aligned to business priorities and cultural values, working closely with directors, planners, HR analytics, facilities, and cross‑functional leaders.

RESPONSIBILITIES

Develop and manage an annual employee experience roadmap aligned with organizational values, strategic priorities, and EX pillars.

Design and oversee enterprise‑wide engagement, inclusion, and connection programs that foster a positive and inclusive workplace culture.

Lead and support FTE onboarding experience initiatives to ensure new employees are effectively welcomed and integrated through consistent engagement practices.

Plan and coordinate at least two inclusion and connection–focused initiatives per month.

Create comprehensive program and event plans, including defined objectives, value alignment, inclusion impact, and success measures.

Develop and maintain RACIs in partnership with the Organizational Event Planner and Facilities to ensure clear accountability and seamless execution.

Continuously evaluate program effectiveness and recommend enhancements based on feedback and outcomes.

Partner with HR Analytics to support the administration and execution of mid‑year and annual engagement surveys.

Validate organizational hierarchies and data integrity within engagement platforms to ensure accurate reporting.

Analyze engagement survey results, translate data into meaningful insights, and develop actionable recommendations.

Develop and deliver division‑level presentations to communicate key findings, trends, and opportunities.

Report employee experience, engagement, Community Council, and interest‑based club results to senior leadership and recommend strategic, sustainable solutions.

Facilitate leadership readouts and guide leaders in co‑creating targeted, measurable action plans.

Provide ongoing coaching, support, and progress tracking to ensure successful implementation of action plans.

Partner with business leaders to embed employee experience best practices into divisional operating models.

Lead and govern enterprise community initiatives, including the Community Council and all interest‑based clubs, ensuring alignment with employee interests and organizational goals.

Monitor participation, engagement, and overall effectiveness of clubs and community programs.

Maintain and update club charters, governance frameworks, and participation metrics.

Partner with employees and leaders to launch new interest‑based clubs aligned with employee interests and organizational goals.

Foster a sense of community and belonging through inclusive and engaging programming.

Serve as a trusted consultant to leaders on employee experience strategies, engagement initiatives, and culture‑building efforts.

Build strong relationships with cross‑functional partners such as HR, Facilities, Communications, and business leaders.

Influence and guide stakeholders to align with enterprise EX strategies and priorities.

Deliver compelling presentations and communications that effectively convey insights, strategies, and program outcomes.

Ensure alignment and consistency of messaging and approach across all EX initiatives.

QUALIFICATIONS

Education: Bachelor’s degree in Human Resources, Employee Engagement, or related field.

Experience: 5–7 years in human resources, culture development, onboarding, employee engagement, Diversity, Equity & Inclusion, and program or project management requiring cross‑functional team alignment.

Software Proficiency: Microsoft Office (Word, Excel, PowerPoint, Outlook).

CORE COMPETENCIES

Customer Focus

Sustainability

Reliability and Dependability

Employee Empowerment

Honesty & Integrity

Change Management

Affordability

Teamwork

Strategic Vision

Performance Growth (Supervisory Employees)

People and Team Development (Supervisory Employees)

Problem Analysis

Attention to Detail

Superior interpersonal, organizational, and program management skills

Ability to create an environment that supports respect, customer commitment, teamwork, enthusiasm, and personal growth

Knowledge of general change management principles, methodologies, and tools

Track record of managing inclusion programs with proven results

Experience with DEI program development, execution, and performance monitoring

Analytical and data‑driven approach to DEI programs

Managing multiple projects simultaneously and/or with cross‑functional alignment

Strong organizational skills and attention to detail

Creative thinking and ability to execute and measure effectiveness of new ideas

Excellent verbal and written communication skills

Ability to use good judgment, problem‑solve, and involve necessary individuals at appropriate times

Ability to thrive in an environment of ambiguity and change

Ability to influence without authority, think proactively

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