Account Manager

LARGEPRINTING.com is the largest digital wide-format color printer in the Kansas City metropolitan area. We are looking for an energetic and reliable professional who doesn’t mind wearing multiple hats to join our growing team. We’re looking for someone that crosses t’s, dots i's and makes sure that shit gets done on time.

JOB DESCRIPTION
The Account Manager – Project Coordinator is responsible for all aspects of sales support including providing outstanding customer service, answering phones, entering orders, evaluating customer artwork, and communicating client expectations with internal resources from production to shipping and installation.

The ideal candidate will be competent in prioritizing and working with little supervision. They will be self-motivated and trustworthy. The Account Manager / Project Coordinator ensures smooth running of our company’s customer facing activities and contributes in driving sustainable growth.

ESSENTIAL FUNCTIONS

Prepare and process quotes, orders, and sample requests

Provide outstanding customer service through both oral and written communications

Convey to the customer a sense of expertise in products, services and capabilities

Advise customers on best strategies to achieve their desired outcomes

Organize order details and process orders inside of our ERP system

Communicate project expectations with internal resources including design, prepress, production and shipping

Communicate fully with internal and external customers and follow-up promptly with quotes, requests, orders, and other tasks

Resolve customer requests, questions and complaints

Contact clients with questions on incoming jobs regarding specifications, deadlines, and budgets

Follow up all transactions to ensure complete satisfaction

Evaluate customer artwork against print requirements for production

Accurately enter correctly priced estimates and orders in the ERP System Cyrious Control

Accurately build and maintain customer database, pricing models and process documentation

Support account executives sales activities enabling them to close more business

Be flexible with solutions…custom print offers unique challenges every day

Other duties as assigned

QUALIFICATIONS

Minimum 1 year experience in wide format printing customer service, inside sales, production or related

Customer Service experience required

Experience in the Graphic Communications/Printing industry a must

Experience with Adobe Create Suite

Adept with using a computer and experience in the Microsoft Office Suite

Experience with Adobe Creative Suite

Experience with ERP or POS systems, e.g., Cyrious Control, PrintIQ, SAP, Oracle, etc.

SKILLS

Positive, high-energy person who demonstrates an eagerness to learn in a fast-paced environment

Must have mastery of basic math and writing skills with an emphasis on accuracy

Process oriented

Ability to multi-task

Ability to manage conflicts and issues effectively and remain calm and stable in difficult situations

Strong time management and organization skills to maintain own workflow and meet deadlines

Excellent written and verbal communication skills

Strong work ethic with ability to work independently, as well as, part of a team

Experience with Adobe Create Suite

Microsoft office suite knowledge is necessary

EDUCATION

Associate degree OR equivalent in graphic design or related field

Relevant work experience in lieu of degree will be considered

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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