Our benefits include
Comprehensive benefit package including: health, vision, dental, company-paid & voluntary life insurance upon first day of employment
401k program with 6% company match
Personal time off and company-paid holidays
Opportunities for career growth and competitive salary commensurate with experience
Tuition reimbursement for job-related continued education
Referral Program
You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business
Your mission
To provide timely and effective customer support to Hiab's most complex accounts through the entire purchase lifecycle and coordinate both internal and external stakeholders to deliver excellent customer service.
Key responsibilities
Build multi-level customer relationships through customer support activities
Collaborate with Sales Executives to build customer communications and reporting/presentations
Maintain up to date customer information regarding service and delivery status
Support Customers by engaging 3PL and business partners as necessary e.g. logistics and fleet management partners to solve daily issues
Monitoring customer transactions to ensure timely and accurate completion of invoicing
Understand, monitor and ensure compliance to all policies and procedures
What we are looking for
High School diploma or equivalent required
2+ years in a business to business customer service environment
SAP & Salesforce, or other CRM platform, experience preferred
Ability to identify and implement Process Improvements
Capability to manage multiple tasks concurrently under strict time constraints
Estimated travel days/year: 20 days
What we offer
As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.
Ready to apply?
If you are excited about this opportunity, please submit your Resume/CV today for consideration!
HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.
#J-18808-Ljbffr
Account Manager
Cargotec Corporation, Perrysburg, OH, USA
Job type: Full Time