Account Manager

Benefits

Comprehensive benefit package including: health, vision, dental, company-paid & voluntary life insurance upon first day of employment

401k program with 6% company match

Personal time off and company‑paid holidays

Opportunities for career growth and competitive salary commensurate with experience

Tuition reimbursement for job‑related continued education

Referral Program

You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Mission
To provide timely and effective customer support to Hiab's most complex accounts throughout the entire purchase lifecycle and coordinate both internal and external stakeholders to deliver excellent customer service.

Key Responsibilities

Build multi‑level customer relationships through customer support activities

Collaborate with Sales Executives to build customer communications and reporting/presentations

Maintain up‑to‑date customer information regarding service and delivery status

Support customers by engaging 3PL and business partners as necessary (e.g., logistics and fleet management partners) to solve daily issues

Monitor customer transactions to ensure timely and accurate completion of invoicing

Understand, monitor and ensure compliance to all policies and procedures

Qualifications

High School diploma or equivalent required

2+ years in a business‑to‑business customer service environment

Experience with SAP & Salesforce, or other CRM platform, preferred

Ability to identify and implement process improvements

Capability to manage multiple tasks concurrently under strict time constraints

Estimated travel days per year: 20 days

EEO Statement
HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.

www.hiabgroup.com

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