Academic Program & Marketing Coordinator

Academic Program & Marketing Coordinator

Milwaukee, WI • Full Time • JR10010471

Job Duties
The Academic Program & Marketing Coordinator supports the development, administration, promotion, and continuous improvement of the SAP University Competence Center (UCC) program. The role combines academic program administration with marketing, branding, and digital engagement responsibilities. It manages daily operations, coordinates events and workshops, and drives the UCC’s marketing presence across LinkedIn, partner organizations (ASUG, SAPNAAC, SAP), and the UCC website. The coordinator ensures effective communication, brand consistency, and strong engagement with faculty, students, customers, and SAP ecosystem partners.

Key Job Responsibilities

Identify program needs, contribute to the development of unit workflows, schedule logistics, and secure resources for meetings, events, and interviews.

Coordinate program components, evaluate program effectiveness, and provide recommendations for improvement.

Supervise day-to-day activities of one or more academic programs, resolving issues while meeting unit goals.

Utilize independent judgment regarding development, implementation, promotion, and evaluation for one or more academic programs, initiatives, or events.

Duties & Responsibilities – Program Administration & Operations

Prepare and transmit invoices to customers

Process payments and perform dunning for late payments

Manage customer contracting processes

Respond to administrative requests from the director and UCC staff

Assist in planning and executing faculty workshops and conferences

Organize SAP UCC events, including catering, parking, and workshop materials

Identify program needs, contribute to workflow improvements, and secure resources for events, meetings, and interviews

Coordinate program components, assess effectiveness, and provide recommendations for improvement

Develop and maintain a tracking system for UCC maintenance contracts, including deadlines and coverage details

Manage speakers and logistics for SAP UCC workshops

Work with legal and purchasing to ensure required documentation, agreements, and procurement processes are completed in a timely manner

Duties & Responsibilities – Marketing, Branding & Communications

Lead the UCC’s social media strategy, including planning, creating, and publishing content on LinkedIn

Develop and implement marketing campaigns to promote UCC programs, workshops, faculty training, and student achievements

Serve as the primary liaison for marketing coordination with ASUG, SAPNAAC, and SAP for events, communications, and joint announcements

Maintain brand consistency across all UCC communications, materials, and digital assets

Design marketing collateral, digital graphics, presentation templates, and promotional materials

Manage updates to the SAP UCC Milwaukee website with accurate, timely content

Capture and curate photography, videos, and other media for marketing, promotion, and archival use

Support UCC presence at SAP ecosystem events (ASUG conferences, SAP Academic Community events)

Track marketing metrics (engagement, impressions, campaign performance) and provide periodic reports

Responsible for the selection and purchasing of branded merchandise for the center

Focus on customer retention by identifying customers with low system utilization or at risk of disengagement and coordinating proactive communication or support strategies to re‑engage them

Required Qualifications

Bachelor’s degree

At least one year of experience working in a professional administrative support role

Event planning and/or marketing experience

Preferred Qualifications

Experience with billing

Experience providing customer service, including responding to routine and complex inquiries

Excellent communication skills, as evidenced by application materials and interviews

Target Salary Range
Starting salary is $50,000. Final salary offer will be determined based on qualifications and experience.

Equal Opportunity Statement
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies.

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