Digital Designer

Greetings from ACI!

Experiences Required for This Role

User Centered Service Design - At least 5 years of experience and use cases with the following:

Building and communicating understandings of the users and their behavior
Working with a cross-functional team to prioritize work to meet user needs
Providing insights on how users interact with the service or product
Designing and redesigning services
Website & Graphic Design - At least 5 years of experience and use cases with the following: Designing and developing graphics, user interface, content for website development, social media and print
Designing layouts, typography, line composition, color, and other graphic design fundamentals
Performs the most complex duties in design and preparation of electronic graphic artwork using various media
Working with CMS platforms and HTML, CSS, image optimization
Confers with supervisors and others as to most appropriate media and method of design
Performs a full range of graphic art activity
Design and maintain websites
User Acceptance Testing - At least 3 years of experience and use cases with the following: Building and running tests (ideally automated) to confirm the service or product meets user and stakeholder needs
Helping to discover problems while the service is being developed, not once it is live
Checking the operating environment to make sure test results are valid
Helping increase user and agency confidence in future service or product delivery
Helping reduce the risk of reputational damage
Recruiting and leading testing groups; running research sessions with users
Understanding accessibility issues and engage with team to build with equality
Digital Platforms, Tools, & Discipline - At least 3 years of experience and use cases with the following: Working with enterprise scale digital platforms and products
Using of productivity and analysis tools to manage iterative delivery, such as JIRA, Google Analytics, Git Repository, MS TEAMS, Confluence
Performance in Complex Situations - At least 3 years of experience and user cases with the following: Communication and collaboration with state-wide partners
Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment
Comfort in blazing a path through an ambiguous work environment
Judgement fitting to the ever-changing environment
Government-specific task management
Knowledge, Skills and Ability

Digital Design Experience in designing, managing, and optimizing websites
Experience working in content management systems
Understanding of image and video optimization for online media
Proficiency in Adobe Creative Suite, including Adobe XD, InDesign, Illustrator, and Photoshop
Proficiency in HTML, CSS
An understanding of social media management and content creation
User Acceptance Testing Knowledge of best practices for user experience research and testing
Willingness to participate ethnographic research and interviews
Performance in Complex Situations Ability to distill complex concepts into simple ideas
Exceptional verbal and written communication skills
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
Comfort in blazing a path through an ambiguous work environment
Prioritization, organization, and triage in an independent environment
Understanding of the Agile development process
Team Player Supporting teammates' skills and behaviors development and delivery
Communication and collaboration with state-wide partners
Creative and analytical thinking with strong problem-solving skills
Judgement in dealing effectively and diplomatically with government staff
Ability to maintain strict confidentiality
Preferred Skills & Qualifications

Other Desirable Skills An associate degree or higher in graphic design, marketing, communications or related field
5 years professional experience in web design, graphic design, marketing or communications
A portfolio of work
1 year of user-centered design
1 year of user research and analytics
1 year of customer relationship management platforms such as Salesforce
1 year of web content management platforms such as Sitecore