AV / Video Conferencing Support Engineer

Our client, a leading enterprise in the technology and communications sector, is seeking a dedicated AV / Video Conferencing Support Engineer to join their dynamic team. As an AV / Video Conferencing Support Engineer, you will be part of the Technology Operations department supporting enterprise conferencing environments. The ideal candidate will demonstrate professionalism, technical expertise, and excellent communication skills, which will align successfully in the organization.

Job Title:

AV / Video Conferencing Support Engineer

Location:

Charlotte, NC

Responsibilities

Provide onsite support for video conferencing rooms, AV systems, and non-video-enabled conference spaces.

Support Microsoft Teams Rooms (MTR) environments, including configuration, troubleshooting, and ongoing maintenance.

Assist with the ongoing conversion of conference rooms from Cisco-based systems to Microsoft Teams Rooms, diagnosing and resolving issues during device transitions.

Manage and support conferencing platforms such as Microsoft Teams Admin Center, Call Quality Dashboard (CQD), and Cisco Control Hub.

Perform hands-on troubleshooting of AV equipment, including displays, conferencing devices, and room hardware, ensuring seamless user experiences.

Qualifications

Experience supporting Microsoft Teams Rooms (MTR), including configuration and troubleshooting.

Strong knowledge of Microsoft Teams Admin Center and Call Quality Dashboard (CQD).

Hands‑on experience with Cisco Control Hub and enterprise conferencing environments.

Excellent AV and video conferencing troubleshooting skills.

Ability to provide professional, customer-facing support in a fast‑paced environment.

Benefits

Opportunity to work in a collaborative and innovative environment.

Hands‑on experience with cutting‑edge conferencing technology and large‑scale deployments.

Potential for long‑term career growth within a reputable organization.

Specialized training opportunities to enhance your technical skills.

Work in a supportive team that values diversity and inclusion.

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