Remote Principal Agent Experience Leader (AI-Driven)

Humana Inc is seeking a Principal Agent Experience Professional to lead the design and optimization of processes for Medicare Advantage sales agents. This role involves overseeing product life cycles, using analytics to measure satisfaction, and implementing solutions for agent pain points. The ideal candidate has over 8 years of experience in end-user design and omni-channel strategies. The position is remote, offering a salary range of $150,000 - $206,300 annually, along with a bonus incentive plan and competitive benefits.
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