Remote Principal Agent Experience Leader (AI-Driven)

Humana Inc is seeking a Principal Agent Experience Professional to lead the design and optimization of processes supporting Medicare Advantage sales agents. You will advise on AI solutions, oversee product life cycles, and enhance agent experiences across omni-channel platforms. The role requires 8+ years of experience in customer experience, a relevant bachelor's degree, and expertise in process optimization. This position offers a remote work opportunity along with competitive benefits like medical, dental, vision, and a retirement savings plan.
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