Affiliate Administration & Sales Coordinator

The Affiliate Administration Coordinator supports the Affiliate Onboarding & Sales Administration department by managing the day-to-day administrative functions required to onboard, maintain, and offboard Affiliate Accounts; as well as supporting the Affiliate Sales Development Team in reporting and analytics. Reporting to Nicole Ridlon, Sr. Manager of Affiliate Onboarding & Sales Admin, this role serves as a key point of coordination between Affiliate Administration, Business Development, Onboarding, Account Setup, and Technology to ensure accurate records and a seamless Affiliate experience. The Coordinator plays a vital role in helping to maintain the integrity of Affiliate data systems and ensuring timely communication across departments.
Responsibilities

Assist in sending DocuSigns to prospects by reviewing forms for accuracy, following up with Business Development and Affiliate Prospects for required information, and sending approval notifications once a prospect is set up.
The set up of new Affiliates across all required systems.
Manage Affiliate Account Updates including New Operator setups, contact information changes (address, phone, email, logos), revisions to Affiliate Agreements, W-9s, and HubSpot contact maintenance.
Support the disaffiliation process by updating tracking spreadsheets, managing follow-up communications, and conducting outreach to Affiliates meeting disaffiliation criteria.
Produce, analyze, and distribute reporting and sales tools needed for the Sales Development and Onboarding Teams.
Collaborate cross-functionally with departments to solve customer concerns.
Provide Affiliate support and guidance via email and phone.
Qualifications

Education/Experience

Associate’s or Bachelor’s degree in Business Administration, or equivalent combination of education and experience.
1–3 years of experience in an administrative, operations, or affiliate/partner management role.
Strong attention to detail and commitment to data accuracy across multiple systems.
Strong time management and organizational skills.
Excellent written and verbal communication skills; ability to interact professionally with internal teams and affiliate partners.
Ability to manage multiple tasks and competing priorities in a fast-paced environment.
Experience with HubSpot or similar CRM platforms preferred.
Collaborative mindset with the ability to work effectively across multiple departments.
Experience in the Promotional Products Industry is a plus
Familiarity with order management or ERP systems is a plus.
Working Conditions

Normal operating hours are 8:30 a.m. to 5:30 p.m.
Mandatory office days: Tuesday and Wednesday each week.
Third in-office day (Monday or Thursday) determined by department coverage needs and individual schedule.
Fridays are a designated work-from-home day; the office is closed on Fridays.
Please note that this job description is not designed to cover or contain a comprehensive listing of functions or responsibilities that are required of the employee for this job. Functions and responsibilities may change at any time with or without notice.

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