Program Supervisor - Various Shifts

Overview

We want you to join our team! We need deeply compassionate, committed and highly talented staff. The Woods organization is guided by their mission to support children and adults with disabilities or challenges to achieve their highest potential and independence through innovative and individualized approaches that promote learning and personal fulfillment.

Benefits

Medical, Dental, Vision Insurance
Life and Disability Insurance
PTO- Paid time off
On-site medical center
403b retirement plan
Continuing education programs
Tuition assisted program
Career growth opportunities
Salary: $41600 - $48500 / annually - depending on education

Job Summary

The Program Supervisor is responsible for daily supervision of Direct Support Professional in a residential setting.

Responsibilities

Staff Relations

Create a safe work environment that promotes open communication in which staff feel safe in reporting concerns
Communicate effectively both verbally and in writing
Seek staff's input, encourage creativity, and empower staff to make decisions
Facilitate staff teamwork
Encourage staff to maintain appropriate boundaries between personal and professional issues
Teach, coach, counsel, and provide feedback and support to staff in achieving direct support competencies
Facilitating and Supporting Individual Relations

Maintain contact with supported individuals, their families, and team members
Evaluate quality of supports to the individual and make recommendations for improvements
Have knowledge of available resources within the organization and advocate for services that would benefit the individuals served
Educate communities about people with developmental disabilities and promote positive community relations
Ensure professional working relationships with licensing inspectors, auditors, and placing agency staff
Program Planning and Monitoring

Monitor implementation of individual service and behavior intervention plans and provide feedback to staff
Provide input for individual's goals
Implement all required systems and procedures to ensure individuals receive their required level of supervision
Review incident reports, make required notifications, and follow up as necessary
Ensure active engagement of individuals by direct care staff
Conduct regular observations of each assigned home to monitor staff performance as it relates safety standards, therapeutic milieu, individual education, adherence to level of supervision, and other relevant treatment standards
Personnel Management

Interview potential staff and make recommendations for hire
Complete supervisory follow up on staff injury reports; address any concerns and report pertinent observations to the manager
Provide feedback to staff on performance, complete performance reviews, and issue disciplinary action when necessary
Attend all employee relations related meetings as required (i.e. unemployment hearings)
Have a working knowledge of HR policies and procedures and seek consultation when necessary
Plan special events and activities with input from staff and individuals
Communicate with other supervisors and support personnel (i.e., secretarial, finance/billing, dietary, transportation, facilities, purchasing, human resources, and health services) to effectively resolve concerns
Listen and respond to staff questions and crises and follow up as needed
Initiate discussions and facilitate debriefing sessions with staff following the use of emergency restraint and other significant incidents
Demonstrate ability to prioritize tasks and delegate appropriately
Manage personal stress
Respect the confidentiality and privacy of staff
Monitor, report, and address employee job satisfaction and morale as well as staff turnover
Leading Training and Staff Development Activities

Inspire, motivate, teach, coach and counsel staff to achieve high levels of performance
Attend in-service training and work with direct supervisors to develop a personal development plan
Provide orientation and on-the-job training to new staff and ongoing staff training to all staff including but not limited to the sharing of appropriate training resources and trainings related to individual specific needs
Solicit feedback from staff, individuals and their families on staff training needs
Identify training opportunities for direct support staff
Maintenance

Identify, report, and follow up on repairs and maintenance tasks
Identify emergency safety issues and ensure immediate reporting and follow up
Delegate, monitor, and ensure that routine household tasks are completed and meet expectations
Complete regular home inspections as directed by the manager
Complete regular inspections of home/program safety equipment at predetermined frequencies.
To include fire systems, door/window alarm systems, delayed egress systems.
Health and Safety Issues

Ensure that staff are trained and follow infection control procedures and have all needed supplies
Ensure that staff are trained in the Emergency Preparedness Plan and have opportunities to practice as appropriate
Monitor individuals for physical and mental health-related issues and ensure timely reporting of concerns
Facilitate and ensure that individuals attend all routine medical, dental, and therapeutic appointments
Assist in providing first aid and facilitate emergency medical appointments
Conduct fire and emergency drills and follow up with concerns as needed
Review menus with dieticians and ensure individuals receive proper diets
Financial Activities

Assist individuals in completing bank transactions
Ensure that individual personal needs are met by advising the manager/program specialist of identified needs
Manage petty cash spending as directed
Scheduling and Payroll

Develop staff schedules
Prepare shift assignment sheets to include staff-individual assignments, supervision requirements, day program assignments, and other relevant appointments
Ensure staff document on assignment sheets their understanding/acceptance of duties and responsibilities
Monitor staff use of electronic time record
Approve staff use of use of accrued time and secure staff to fill resulting vacancies
Monitor attendance and punctuality of employees and issue disciplinary action in accordance with Woods' policy
Day and Residential Program Supports

Ensure regular and effective communication between day and residential program management staff
Give and receive information via the 24-hour log and share information with staff, as needed
Ensure adequate staffing is provided to day programs
Respond and assist with emergency situations that occur at the day programs
Policies, Procedures and Rule Compliance

Maintain knowledge of and ensure compliance with licensing and monitoring regulations
Maintain knowledge of and ensure compliance with Woods' policies and procedures
Ensure consistent implementation of systems to ensure compliance with all policies and procedures
Respond to identified issues in licensing reviews and audits
Solicit input from individuals and their supports in developing procedures
Office Work

Maintain professional and respectful communications
Respond promptly to all communications (telephone calls/messages, email, pages)
Ensure written communications are concise and grammatically correct
Complete required paperwork and adhere to deadlines
Demonstrate a good working knowledge of the computer and its use for work-related tasks as well as the ability to complete other various office tasks such as photocopying and filing
Qualifications

Minimum age: 21.
A demonstrated ability to appropriately acknowledge and respond to the multiple needs of the population served is required; effective communication and interpersonal skills are essential.
Prior supervisory experience preferred.
Must be able to lift 50 pounds, pursue clients on foot, physically restrain (with appropriate training), bend, squat, and reach. Must be able to stand for several hours at a time.
Prior to employment, medical certification and child abuse clearances are required.
Must possess a valid drivers' license.
Education

Level 1

Associate's degree (or 60 credit hours) and at least 1 year experience working with children or in a human services field

Level 2

Bachelor's degree from an accredited college or university and at least 6 months experience working with children or in a human services field

Level 3

Master's Degree from an accredited college or university and at least 6 months experience working with children or in a human services field

About Woods Services

Woods Services is a Pennsylvania and New Jersey-based non-profit population health network and advocacy organization that along with its six affiliate organizations provides life-long innovative, comprehensive and integrated health, education, housing, workforce, behavioral health and case management services to more than 22,000 children and adults in the intellectual and developmental disability, child welfare, behavioral and brain trauma public health sectors who have complex and intensive medical and behavioral healthcare needs.

Our Langhorne campus is home to 550 residents, and provides outpatient and day programs.