Program Supervisor - Various Shifts

Overview
We want you to join our team! We need deeply compassionate, committed and highly talented staff. The Woods organization is guided by their mission to support children and adults with disabilities or challenges to achieve their highest potential and independence through innovative and individualized approaches that promote learning and personal fulfillment.

Benefits

Medical, Dental, Vision Insurance

Life and Disability Insurance

PTO- Paid time off

On-site medical center

403b retirementplan

Continuing education programs

Tuition assisted program

Career growth opportunities

Salary
$41600 - $48500 / annually - depending on education

Job Summary
The Program Supervisor is responsible for daily supervision of Direct Support Professional in a residential setting.

Responsibilities
Staff Relations

Create a safe work environment that promotes open communication in which staff feel safe in reporting concerns

Communicate effectively both verbally and in writing

Seek staff’s input, encourage creativity, and empower staff to make decisions

Facilitate staff teamwork

Encourage staff to maintain appropriate boundaries between personal and professional issues

Teach, coach, counsel, and provide feedback and support to staff in achieving direct support competencies

Facilitating and Supporting Individual Relations

Maintain contact with supported individuals, their families, and team members

Evaluate quality of supports to the individual and make recommendations for improvements

Have knowledge of available resources within the organization and advocate for services that would benefit the individuals served

Educate communities about people with developmental disabilities and promote positive community relations

Ensure professional working relationships with licensing inspectors, auditors, and placing agency staff

Program Planning and Monitoring

Monitor implementation of individual service and behavior intervention plans and provide feedback to staff

Provide input for individual’s goals

Implement all required systems and procedures to ensure individuals receive their required level of supervision

Review incident reports, make required notifications, and follow up as necessary

Ensure active engagement of individuals by direct care staff

Conduct regular observations of each assigned home to monitor staff performance as it relates safety standards, therapeutic milieu, individual education, adherence to level of supervision, and other relevant treatment standards

Personnel Management

Interview potential staff and make recommendations for hire

Complete supervisory follow up on staff injury reports; address any concerns and report pertinent observations to the manager

Provide feedback to staff on performance, complete performance reviews, and issue disciplinary action when necessary

Attend all employee relations related meetings as required (i.e. unemployment hearings)

Have a working knowledge of HR policies and procedures and seek consultation when necessary

Plan special events and activities with input from staff and individuals

Communicate with other supervisors and support personnel (i.e., secretarial, finance/billing, dietary, transportation, facilities, purchasing, human resources, and health services) to effectively resolve concerns

Listen and respond to staff questions and crises and follow up as needed

Initiate discussions and facilitate debriefing sessions with staff following the use of emergency restraint and other significant incidents

Demonstrate ability to prioritize tasks and delegate appropriately

Manage personal stress

Respect the confidentiality and privacy of staff

Monitor, report, and address employee job satisfaction and morale as well as staff turnover

Leading Training and Staff Development Activities

Inspire, motivate, teach, coach and counsel staff to achieve high levels of performance

Attend in-service training and work with direct supervisors to develop a personal development plan

Provide orientation and on-the-job training to new staff and ongoing staff training to all staff including but not limited to the sharing of appropriate training resources and trainings related to individual specific needs

Solicit feedback from staff, individuals and their families on staff training needs

Identify training opportunities for direct support staff

Maintenance

Identify, report, and follow up on repairs and maintenance tasks

Identify emergency safety issues and ensure immediate reporting and follow up

Delegate, monitor, and ensure that routine household tasks are completed and meet expectations

Complete regular home inspections as directed by the manager

Complete regular inspections of home/program safety equipment at predetermined frequencies.

To include fire systems, door/window alarm systems, delayed egress systems.

Health and Safety Issues

Ensure that staff are trained and follow infection control procedures and have all needed supplies

Ensure that staff are trained in the Emergency Preparedness Plan and have opportunities to practice as appropriate

Monitor individuals for physical and mental health-related issues and ensure timely reporting of concerns

Facilitate and ensure that individuals attend all routine medical, dental, and therapeutic appointments

Assist in providing first aid and facilitate emergency medical appointments

Conduct fire and emergency drills and follow up with concerns as needed

Review menus with dieticians and ensure individuals receive proper diets

Financial Activities

Assist individuals in completing bank transactions

Ensure that individual personal needs are met by advising the manager/program specialist of identified needs

Manage petty cash spending as directed

Scheduling and Payroll

Develop staff schedules

Prepare shift assignment sheets to include staff-individual assignments, supervision requirements, day program assignments, and other relevant appointments

Ensure staff document on assignment sheets their understanding/acceptance of duties and responsibilities

Monitor staff use of electronic time record

Approve staff use of accrued time and secure staff to fill resulting vacancies

Monitor attendance and punctuality of employees and issue disciplinary action in accordance with Woods’ policy

Day and Residential Program Supports

Ensure regular and effective communication between day and residential program management staff

Give and receive information via the 24-hour log and share information with staff, as needed

Ensure adequate staffing is provided to day programs

Respond and assist with emergency situations that occur at the day programs

Policies, Procedures and Rule Compliance

Maintain knowledge of and ensure compliance with licensing and monitoring regulations

Maintain knowledge of and ensure compliance with Woods’ policies and procedures

Ensure consistent implementation of systems to ensure compliance with all policies and procedures

Respond to identified issues in licensing reviews and audits

Solicit input from individuals and their supports in developing procedures

Office Work

Maintain professional and respectful communications

Respond promptly to all communications (telephone calls/messages, email, pages)

Ensure written communications are concise and grammatically correct

Complete required paperwork and adhere to deadlines

Demonstrate a good working knowledge of the computer and its use for work-related tasks as well as the ability to complete other various office tasks such as photocopying and filing

Qualifications

Minimum age: 21.

A demonstrated ability to appropriately acknowledge and respond to the multiple needs of the population served is required; effective communication and interpersonal skills are essential.

Prior supervisory experience preferred.

Must be able to lift 50 pounds, pursue clients on foot, physically restrain (with appropriate training), bend, squat, and reach. Must be able to stand for several hours at a time.

Prior to employment, medical certification and child abuse clearances are required.

Must possess a valid driver's license.

Education

Level 1

Associate’s degree (or 60 credit hours) and at least 1 year experience working with children or in a human services field

Level 2

Bachelor’s degree from an accredited college or university and at least 6 months experience working with children or in a human services field

Level 3

Master’s Degree from an accredited college or university and at least 6 months experience working with children or in a human services field

About Woods Services
Woods Services is a Pennsylvania and New Jersey-based non-profit population health network and advocacy organization that along with its six affiliate organizations provides life-long innovative, comprehensive and integrated health, education, housing, workforce, behavioral health and case management services to more than 22,000 children and adults in the intellectual and developmental disability, child welfare, behavioral and brain trauma public health sectors who have complex and intensive medical and behavioral healthcare needs.

Our Langhorne campus is home to 550 residents, and provides outpatient and day programs.

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