Circulation Services Specialist

Circulates library materials, maintains, and manages patron records and registrations, and performs financial transactions on library materials. Directs incoming phone calls. Develops and maintains library collections. Efficiently operates automated circulation system to accomplish departmental tasks. Provides high-quality customer service. Performs financial transactions on library materials. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job‑related tasks other than those specifically presented in this description.

Responsibilities

Provides patrons with excellent customer service both in person and by phone.

Circulates library materials using charge, discharge, fine, and renewal function of the automated circulation system.

Adds, deletes, and maintains patron records using the automated circulation system.

Processes daily cash transactions, including payments for lost, damaged, and overdue materials.

Reviews new adult fiction materials and services in print, nonprint, and electronic formats. Recommends acquisition of materials for collection development and service enhancements. Recommends and prepares items for discard.

Reserves and circulates audiovisual equipment using applicable software and the automated circulation system.

Evaluates books, equipment, audiovisual, and other materials for damage, general condition, and cleanliness after each use. Performs and/or delegates repair work.

Provides Interlibrary Loan (ILL) services using a variety of specialized software and the automated circulation system.

Maintains a database of delinquent accounts. Generates reports and works closely with a collection recovery service to maintain accurate patron financial records.

Compiles circulation, patron registration, and library use statistics using automated circulation system statistical reports and spreadsheet software.

Guides patrons in making effective use of library facilities and materials. Advises on library regulations and procedures.

Creates attractive seasonal and/or informational displays and bulletin boards.

Performs related duties as required.

Required Education and Experience

At least two years of relevant college-level coursework or an Associate degree from an accredited college or university in a related field

One (1) to three (3) years of experience in a library setting

Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities

Required Licenses or Certifications

Certified Notary Public

Knowledge of

English grammar, spelling, and punctuation

Principles and practices of basic bookkeeping

Modern office procedures, methods, and computer equipment

Applicable software applications

Library collection

Automated circulation systems

Interlibrary Loan protocols and procedures

Current practices and procedures of modern library operations including cataloging and indexing

Audiovisual equipment uses, maintenance, and repair

Skills

Interpersonal skills necessary to develop and maintain effective and appropriate working relationships

Performing a variety of duties, often changing from one task to another of a different nature

Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios

Communication, both oral and written

Customer service

Abilities

Meet schedules and deadlines of the work

Understand and carry out oral and written directions

Accurately organize and maintain paper documents and electronic files

Maintain the confidentiality of information and professional boundaries

Perform inventory of collections

Learn new technologies

Search a variety of databases to locate information for patrons

Process daily cash transactions

Prepare book lists and bibliographies

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The position involves medium physical demands, such as exerting up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.

Campbell County is an Equal Opportunity Employer.

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