Circulation Services Specialist – Patron Support

Do you love working with people? The Shorewood-Troy Library is looking for a full-time Circulation Services Assistant to be part of our Customer Service Team. This position pays $19.00 an hour, provides great benefits, and is full-time (40 hours per week). It will require days, some nights, and occasional Saturdays. The Circulation Services Assistant is responsible:

Providing a great customer service experience for our patrons

Checking in and out items

Handling Interlibrary Loan through OCLC WorldShare

Empowered to solve circulation department issues in the absence of the Manager

Serving as a Passport Agent (training provided by the Library)

Call-transferring to departments

Assisting patrons with computer questions, basic reference questions, and providing support to readers

Other duties as assigned

Requirements

A high school diploma/GED

Library experience, with a Library Technical Assistant’s certificate preferred

Knowledge of standard library circulation procedures

Knowledge of Polaris is preferred

Strong attention to detail

Strong customer service skills and approach

The ability to speak Spanish fluently is a plus

Normal office skills, such as the ability to work with Microsoft Office products, phone skills, reliable transportation to work, the ability to push a fully loaded book cart (approximately 75 pounds), the ability to stand for long periods of time, and the ability to lift 25 pounds, are also required.

The salary for the position is $19.00 hourly ($1,520 biweekly; $39,520 annually). Benefits include:

4 weeks of paid vacation time annually (160 hours; pro-rated first year)

12 sick days annually, earned as you work (96 hours, can accumulate to 320 hours)

2 days of personal leave after one year of employment.

Participation in one of the three employer-offered health insurance plans (a low-deductible PPO, a high-deductible PPO, and an HMO). The Library pays 80% of the cost of the lowest-cost health plan (currently the high-deductible PPO); the opportunity to buy family coverage at cost is also available.

Participation in the Illinois Municipal Retirement Fund, a defined benefit pension fund.

The Shorewood-Troy Public Library is an equal opportunity employer.This position will report to the Circulation Manager and is non-exempt.

Our Library
Our library is a suburban library serving an approximate population of 21,000. Our staff and administration value diversity, creativity, flexibility, and a sense of humor. The Library is an Equal Opportunity Employer.

To apply, please send a resume and a cover letter to jmills@shorewoodtroylibrary.org . The position is open until filled, but first priority will go to applicants who send in their application materials by Friday, June 5th.

How to Apply
Applicants applying before June 5th will receive first consideration.

Shorewood-Troy Public Library District
650 DEERWOOD DR
SHOREWOOD , IL 60404

Location
Shorewood-Troy Public Library District, Will County

Hours
40 hours per week, some nights and weekends (on a rotating schedule) required.

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