Remote CX Assurance Lead - Data-Driven Customer Experience

KBS - Kellermeyer Bergensons Services, LLC is seeking an Assurance Lead. This fully remote role is responsible for ensuring high-quality customer service through oversight of quality assurance, compliance, and issue resolution initiatives. Responsibilities include monitoring customer interactions, analyzing service data, and acting as a primary escalation point for complex customer issues. Candidates should have 3-5 years of relevant experience and strong analytical skills, with a preference for facilities maintenance experience.
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