Technical Quotations & Customer Service Manager

Technical Quotations & Customer Service Manager

Sugar Land, Houston, USA (Hybrid: 3 days onsite)

Circa $150,000 + bonus + excellent benefits

Lead Critical Operations. Shape Customer Experience. Drive Impact.

At Servomex, we're powering a cleaner, healthier, and more productive world through advanced gas analysis solutions. We're looking for a Technical Quotations & Customer Service Manager to take full ownership of our customer-facing operations, ensuring every interaction from first lead to final invoice is seamless, compliant, and high quality.

This is a high-impact leadership role where you will oversee the full order-to-cash lifecycle, strengthen commercial governance, and lead a capable team delivering exceptional service to global customers.

What You'll Do

Own the End-to-End Customer Journey
Lead and optimise critical processes across lead validation, customer setup, quotations, order processing, invoicing, and RMAs-ensuring accuracy, efficiency, and compliance at every step.
Enable Sales Success
Ensure all leads are contacted within 24 hours and fully qualified
Prepare opportunities in Salesforce with complete commercial and technical insights
Coordinate and schedule consultations seamlessly with Sales teams
Drive Data Integrity & Compliance
Oversee customer master data in SAP, ensuring accuracy and alignment with Export Control and Finance
Manage vendor qualification processes and customer portal requirements
Strengthen Commercial Governance
Oversee high-quality, technically accurate quotations across all product lines
Ensure adherence to pricing, legal, export, and financial policies
Act as escalation point for complex or high-risk enquiries
Deliver Operational Excellence
Lead order processing with a focus on "clean orders" and right-first-time delivery
Partner closely with customers, Sales, and factories to ensure smooth fulfilment
Ensure timely, accurate invoicing to support cash flow
Support After-Sales Experience
Oversee RMA processes and customer returns
Ensure customers are fully supported throughout service interactions
Lead & Develop a High-Performing Team
Coach and grow a team with strong technical and commercial capability
Drive performance against SLAs and KPIs
Champion continuous improvement and step into workflows where needed
What You'll Bring

Essential Experience

Experience leading a technical quotations, pre-sales, customer service, or order-to-cash function within an industrial or engineered solutions environment.
Strong technical literacy with the ability to assess risk, challenge assumptions, and manage complex enquiries.
Demonstrated ownership of commercial governance, including pricing discipline and policy adherence.
Proven people management capability, with experience developing team technical and commercial competence.
Experience supporting field sales, service management, channel partners, and customers across the quotation creation and order processing workstreams.
Strong process discipline, attention to detail, and confidence using CRM and ERP systems (Salesforce and SAP preferred).
Ability to balance high standards of customer service with commercial discipline and operational control.
Desirable

Experience in analytical instrumentation, capital equipment, or complex manufacturing environments.
Working knowledge of SAP and Salesforce.com in a commercial or order-to-cash context.
Exposure to RMA processes or service-related post sales coordination.
Experience in continuous improvement or process optimisation initiatives.
Exposure to vendor registration or master data governance.
Education

Degree in Engineering, Chemistry, Instrumentation (preferred)
What We Offer

Salary: Circa $150,000
Servomex considers several factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Benefits Package

Health, Dental, Vision, Life & Long-term Disability Insurance (from month 1)
3 weeks PTO + 11 holidays + 2 floating holidays
2 paid volunteering days
401(k) with company match
Discretionary bonus
Annual performance review
Structured career development and talent management
Employee wellbeing program
Professional subscriptions support
Referral scheme, long service awards & global recognition
Regular company events
Our Interview & Selection Process

We want you to feel confident that Servomex is the right place for you. Throughout the process, you'll have plenty of opportunities to learn more about us and ask questions.

Friendly initial chat with our Talent team
Teams video interview with the hiring team
On-site interview, including meeting the team and a tour of our facility

Why Join Servomex?

At Servomex, we're committed to innovation, collaboration, and inclusion. You'll join a global organisation where your leadership directly impacts customer success and business performance.

We foster a workplace where people feel valued, supported, and empowered to thrive.

We are proud to be an inclusive employer and welcome applications from all backgrounds. We are happy to provide reasonable adjustments throughout the recruitment process and in the workplace.

Ready to Lead?

If you're passionate about operational excellence, customer experience, and building high-performing teams we'd love to hear from you.

#LI-TR1

A Virtual Tour of Servomex, USA.