Technical Quotations & Customer Service Manager

Technical Quotations & Customer Service Manager

Sugar Land, Houston, USA (Hybrid: 3 days onsite)
Circa $150,000 + bonus + excellent benefits. Lead Critical Operations; Shape Customer Experience; Drive Impact.
At Servomex, we’re powering a cleaner, healthier, and more productive world through advanced gas analysis solutions.
What You’ll Do

Own the End-to-End Customer Journey

Lead and optimize critical processes across lead validation, customer setup, quotations, order processing, invoicing, and RMAs—ensuring accuracy, efficiency, and compliance at every step.
Enable Sales Success: Ensure all leads are contacted within 24 hours and fully qualified; Prepare opportunities in Salesforce with complete commercial and technical insights; Coordinate and schedule consultations seamlessly with Sales teams.
Drive Data Integrity & Compliance: Oversee customer master data in SAP, ensuring accuracy and alignment with Export Control and Finance; Manage vendor qualification processes and customer portal requirements.
Strengthen Commercial Governance: Oversee high‑quality, technically accurate quotations across all product lines; Ensure adherence to pricing, legal, export, and financial policies; Act as escalation point for complex or high‑risk enquiries.
Deliver Operational Excellence: Lead order processing with a focus on “clean orders” and right‑first‑time delivery; Partner closely with customers, Sales, and factories to ensure smooth fulfilment; Ensure timely, accurate invoicing to support cash flow.
Support After‑Sales Experience: Oversee RMA processes and customer returns; Ensure customers are fully supported throughout service interactions.

Lead & Develop a High‑Performing Team

Coach and grow a team with strong technical and commercial capability; Drive performance against SLAs and KPIs; Champion continuous improvement and step into workflows where needed.

What You’ll Bring

Essential Experience

Experience leading a technical quotations, pre‑sales, customer service, or order‑to‑cash function within an industrial or engineered solutions environment.
Strong technical literacy with the ability to assess risk, challenge assumptions, and manage complex enquiries.
Demonstrated ownership of commercial governance, including pricing discipline and policy adherence.
Proven people management capability, with experience developing team technical and commercial competence.
Experience supporting field sales, service management, channel partners, and customers across the quotation creation and order processing workstreams.
Strong process discipline, attention to detail, and confidence using CRM and ERP systems (Salesforce and SAP preferred).
Ability to balance high standards of customer service with commercial discipline and operational control.

Desirable Experience

Experience in analytical instrumentation, capital equipment, or complex manufacturing environments.
Working knowledge of SAP and Salesforce.com in a commercial or order‑to‑cash context.
Exposure to RMA processes or service‑related post‑sales coordination.
Experience in continuous improvement or process optimisation initiatives.
Exposure to vendor registration or master data governance.
Education: Degree in Engineering, Chemistry, Instrumentation (preferred).

What We Offer

Salary: Circa $150,000 (base) with discretionary bonus and structured annual performance review.
Benefits Package:

Health, Dental, Vision, Life & Long‑term Disability Insurance (from month 1)
3 weeks PTO + 11 holidays + 2 floating holidays
2 paid volunteering days
401(k) with company match
Employee wellbeing program
Professional subscriptions support
Referral scheme, long‑service awards & global recognition
Regular company events

Structured career development and talent management.
Professional environment committed to innovation, collaboration, and inclusion.
EEO Statement

Servomex is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive workplace.

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