Webex / Nice CXone Support Engineer

Our client is a trusted IT infrastructure and managed services provider serving enterprise customers worldwide. Based out of Knoxville, they are looking to hire a Webex / Nice CXone Support Engineer on a Contract Basis.

Contract Duration: 6 Month Contract (Potential for extension or conversion)

Required Skills & Experience

2–5+ years of experience supporting Webex (Webex Calling / UC) environments

Hands‑on experience with NICE CXone support and administration

Experience providing Level 2 support in a telecom or contact center environment

Strong understanding of call routing, auto attendants, and telephony configurations

Experience with system configuration and policy management

Strong troubleshooting and problem‑solving skills

Daily Responsibilities

Provide Level 2 support for NICE CXone, including troubleshooting issues, resolving incidents, and supporting end users and business teams

Configure and manage Webex Calling features, including auto attendants, call routing, and user provisioning

Perform system configuration and policy management across Webex and NICE CXone platforms

Monitor system performance and proactively identify and resolve issues impacting voice and contact center services

Collaborate with internal teams and vendors to support incident resolution and system enhancements

Maintain documentation for configurations, processes, and troubleshooting procedures

Support ongoing improvements and optimization of collaboration and contact center environments

You will receive the following benefits:

Medical Insurance - Four medical plans to choose from for you and your family

Health Savings Account (HSA)

Health and Dependent Care Flexible Spending Accounts

Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

Hospital Indemnity Insurance

401(k) including match with pre and post-tax options

Legal and Identity Protection Plans

529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre‑employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

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