Webex Support Engineer

Overview
IDR is seeking a Webex Support Engineer

to join one of our top clients for an opportunity in Knoxville, Tennessee. This role is ideal for candidates with basic to mid-level knowledge of Webex, focusing on support, configuration, and administration in a healthcare environment. The company specializes in unified communications solutions and provides dynamic support for telecommunication systems in a healthcare setting.

Position Overview for the Webex Support Engineer:

Responsibilities

Manage and configure auto attendants within Webex to ensure seamless call routing and user management

Support Webex environments through troubleshooting and operational assistance

Configure and administer Webex policies according to organizational needs

Provide Level 2 support for Webex-related issues and user requests

Collaborate with teams to improve system performance and implement best practices

Requirements

Basic to mid-level experience supporting Webex environments

Hands-on experience with configuring Webex auto attendants and call routing

Familiarity with Webex policy management and configuration

Strong troubleshooting and support skills within Webex or similar platforms

Ability to work onsite in Knoxville on a hybrid schedule or onsite

What's in it for you?

Competitive compensation package

Full Benefits; Medical, Vision, Dental, and more!

Opportunity to get in with an industry leading organization.

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets

Employee Stock Ownership Program

Dedicated Engagement Manager who is committed to you and your success

Medical, Dental, Vision, and Life Insurance

ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

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