Head of Customer Experience & Retention, Scale CX Platform

A leading AI-driven insurance brokerage in Austin, TX is seeking a Head of Customer Experience to lead customer lifecycle management across its agencies. This role entails owning retention and ensuring consistent execution. Responsibilities include creating standardized processes for onboarding and renewals, operationalizing workflows, and integrating newly acquired agencies into the lifecycle model. Candidates should possess 8 to 12+ years in customer experience and demonstrate success in high-growth environments. The position offers a comprehensive benefits package.
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