Ever, a San Francisco–based EV dealership, seeks a Senior Manager, Customer Experience to build and lead a unified CX function from the ground up. You will own the customer journey from pre-purchase to post-delivery, stand up a ticketing system, and partner with Sales, Finance, Reconditioning, and Delivery to ensure seamless handoffs and rapid issue resolution.
You'll hire and mentor a growing CX team, implement improvements, and report on monthly performance, with occasional travel between SF
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Head of Customer Experience — Build & Scale CX
Ever · San Francisco, CA, USA ·
- Pay:
- 110.000 - 140.000
- Job type:
- Full Time