Head of Customer Experience & CX Strategy

Capital District Transportation Authority is seeking a Manager of Customer Service to design, implement, and continually improve CDTA’s end-to-end customer journey program. You will establish a comprehensive CX framework coordinating touchpoints from awareness through post-trip engagement.
The role drives data-driven insights, aligning customer insights and performance data with planning, operations, and capital investments to enhance satisfaction, accessibility, equity, and reliability across

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