Head of Customer Experience — CX Strategy & Growth

Carl Zeiss Vision, Inc. seeks a senior CX leader to own and advance the end-to-end customer experience strategy. You will align CX with company goals, define a clear CX vision, and champion a customer-centric culture across functions.
You will map journeys, identify pain points, and drive cross-functional improvements while leveraging data analytics to inform decisions and KPI dashboards.

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