Global Head of B2C Customer Service & Operations

A leading technology firm is seeking a Head of Customer Service to oversee a global team focused on B2C operations. The role involves managing day-to-day customer service, ensuring project efficiency, and aligning team efforts with strategic goals. Ideal candidates should have over ten years in customer service and five years leading teams of 15-20+. Familiarity with Zendesk and experience in digital service environments, especially live sports, are desired. A commitment to team development and excellent communication skills are crucial.
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