Head of Customer Service & Operations

Apex Tool Group, LLC is seeking a Manager, NAPT Customer Service to lead the North American Power Tools customer service function, including the Customer Service Supervisor and CSRs, ensuring a responsive and consistent customer experience across order management, inquiries, and escalations.
This role partners with Sales, Operations, Distribution, Finance, IT and Product Management; uses KPIs and Voice of the Customer insights to drive improvements, develop the team, and prepare for change

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