Regional Support Manager

Position Title: Regional Support Manager

Department: Operations

Reports To: Director of Operations and Vendor Partnerships

Travel: This role may require up to 50% travel

Location: Lakewood, CO

FLSA Status: Salaried, Exempt

About Woodhouse
Woodhouse is a sanctuary that goes beyond a day of wellness, nurturing guests to integrate mood-care practices into their daily lives. Every moment of our experience connects guests to their overall well-being. Our guests leave feeling more alive, joyful, and connected. We are currently looking for a Regional Support Manager to help us reach this vision. The Regional Support Manager is the representation of The Woodhouse Day Spas brand to the franchisee community. They drive the overall satisfaction of Spa guests, profitability, and adherence to brand standards. They also embody and foster all aspects of the brand, culture, and core values to protect the franchisees’ investment and future.

Key Responsibilities
Operations

Develop and maintain relationships with existing
ew Franchise Owners and their teams for strong collaboration and business leadership.

Travel to support new/existing spas in all facets of our Success Model (People, Operations, Marketing, Financials, and Relationships).

Perform Store Operations Visits at least one time per quarter.

Provide leadership by generating excitement, enthusiasm, a positive attitude and commitment to company values and objectives.

Provide ongoing support and coaching for franchisees in-store operations, new implementations and marketing initiatives while ensuring compliance with WH franchise standards.

Assist the Training and Marketing team in creating new tools and materials as needed.

Understand and be able to analyze the region’s Key Performance continuously Indicators (KPI’s) to uncover trends and poor performance symptoms and to provide intelligent, effective, and timely solutions for market and studio growth.

Lead and Conduct “Spa Visits” to provide coaching and feedback regarding the results from the visit to support brand protection initiatives.

Monitor Franchise performance through Key Performance Indicators, P&L Analysis, and through Quarterly Business Reviews with the franchisees.

Identify and Manage “At Risk” Spas; Evaluate individual franchise leadership engagement, guest and employee culture, business plan quality & business review, organizational structure, and provide coaching for improving overall effectiveness.

Monitor and provide feedback to franchisees on Operational execution and performance.

Consistently act in a manner that is in line with our core values.

Required Skills & Qualifications

Excellent Communication skills

Experience with managing a team

High level of Integrity

Experience with a P&L

Professional and solution-oriented with an ability to resolve conflict

Ability to stand for long periods of time

Ability to Travel

Ability to lift 50 pounds

This is a full-time, salary-exempt position. 10% Bonus Opportunity.

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