Account Support Specialist

Account Support Specialist

Salt Lake - Salt Lake City, UT 84104
Overview

Position Type Full Time Job Shift Day Education Level Bachelor's
Description

Blue Chip Group's Beverage Division is seeking a motivated recent graduate or early-career professional to join our team as an Account Support Specialist within our contract manufacturing business.
The Account Support Specialist supports and helps manage assigned customer accounts while learning the commercial, operational, and financial mechanics behind beverage production in a fast-paced manufacturing environment.
You will work directly with customers while coordinating internally with Operations, Quality, Supply Chain, and Finance to ensure successful product launches, accurate execution, and strong account performance. The role combines relationship management, business analytics, and cross-functional execution, providing hands-on exposure to how customer partnerships operate inside a 24-hour production facility.
This position offers early responsibility, executive visibility, and a structured path toward a full Account Manager role.
What You'll Do

Customer & Account Management
Serve as a day-to-day contact supporting assigned customer accounts
Build professional customer relationships through responsive communication and follow-through
Assist with onboarding new customers and new product launches
Maintain accurate customer documentation, product specifications, and account records
Coordinate customer requests, samples, and project timelines
Help identify and resolve customer issues by coordinating with internal teams
Commercial & Financial Support
Support development and validation of customer quotes and pricing
Compare quoted costs to actual production results and identify variances
Assist in monitoring account margins and overall financial performance
Develop and maintain Excel-based tools for account tracking and reporting
Help ensure customer accounts operate efficiently and profitably
Cross-Functional Execution
Collaborate daily with Operations, Quality, Supply Chain, and Finance teams
Coordinate production readiness to meet customer expectations and timelines
Support alignment between customer requirements and manufacturing capabilities
Assist with investigation and resolution of customer-related issues or complaints
Help ensure accurate communication between customers and internal departments
Reporting, Process Improvement & Digital Tools
Prepare account reports and updates for customers and internal stakeholders
Maintain organized records of account activity and documentation
Identify opportunities to improve workflows, communication, and reporting accuracy
Assist in developing dashboards and reporting tools that improve account visibility and decision-making
Support process improvements using automation, digital tools, and AI-supported technologies
Qualifications

Minimum Qualifications
Bachelor's degree in Business, Supply Chain, Finance, Analytics, or a related field (recent or upcoming graduate encouraged to apply)
Strong analytical and problem-solving skills
Advanced Excel proficiency, including:
Pivot tables
VLOOKUP/XLOOKUP
Data reconciliation and validation
Report or dashboard creation
Strong organizational skills and attention to detail
Effective written and verbal communication skills
Ability to work in a fast-paced, production-driven environment
Preferred Qualifications
Internship or project experience involving customer interaction, operations, supply chain, or analytics
Interest in manufacturing, CPG, or beverage industries
Exposure to ERP or CRM systems
Experience improving workflows or using digital/automation tools
Demonstrated ability to balance analytical work with collaborative teamwork
Work Environment
Primarily office-based with extended computer use
Occasional time spent in production or warehouse areas
Food manufacturing environment with exposure to common allergens
Ability to lift to 10 lbs. occasionally
This role is designed as the first step in a commercial career within Blue Chip Group:
Direct exposure to executive leadership and real business decision-making
Early responsibility managing real customer business activities
Hands-on experience with pricing strategy and manufacturing economics
Opportunity to work with innovative and fast-growing beverage brands
Experience inside a 24-hour production environment
Ability to lead process improvement initiatives early in your career
Exposure to modern digital and AI-supported business tools
This role is ideal for someone who:
Enjoys solving business problems using data and analysis
Likes working with people and building professional relationships
Is curious about how products are made and businesses operate
Thrives in environments where operations and business intersect
Is organized, proactive, and comfortable managing multiple priorities
Wants to grow into a customer-facing commercial leadership role
Blue Chip Offers:
Competitive Compensation
Competitive base salary aligned with early-career commercial roles
Clear career progression path within commercial and operations leadership
Performance-based merit growth opportunities
Comprehensive Benefits
Medical, Dental, and Vision Insurance
401(k) Retirement Plan with Company Match and Immediate Vesting
Paid Time Off (PTO) and Paid Holidays
Life and Disability Insurance
Employee Assistance Program (EAP)
Professional Development
Direct exposure to executive leadership
Hands-on experience in pricing strategy, manufacturing economics, and customer operations
Structured path toward Account Management and Commercial Leadership roles
Cross-functional learning across Operations, Quality, Supply Chain, and Finance
Opportunities to lead process improvement initiatives early in your career
Stability & Growth
Established contract manufacturing company with national beverage brands
24-hour production facility offering real operational complexity and scale
Growth-oriented environment with long-term career opportunities