Account Support Specialist

Blue Chip Group’s Beverage Division is seeking a motivated recent graduate or early-career professional to join our team as an Account Support Specialist within our contract manufacturing business.

The Account Support Specialist supports and helps manage assigned customer accounts while learning the commercial, operational, and financial mechanics behind beverage production in a fast‑paced manufacturing environment.

You will work directly with customers while coordinating internally with Operations, Quality, Supply Chain, and Finance to ensure successful product launches, accurate execution, and strong account performance. The role combines relationship management, business analytics, and cross‑functional execution, providing hands‑on exposure to how customer partnerships operate inside a 24‑hour production facility.

This position offers early responsibility, executive visibility, and a structured path toward a full Account Manager role.

Report or dashboard creation

Here Is What You’ll Do
Customer & Account Management

Serve as a day‑to‑day contact supporting assigned customer accounts

Build professional customer relationships through responsive communication and follow‑through

Assist with onboarding new customers and new product launches

Maintain accurate customer documentation, product specifications, and account records

Coordinate customer requests, samples, and project timelines

Help identify and resolve customer issues by coordinating with internal teams

Commercial & Financial Support

Support development and validation of customer quotes and pricing

Compare quoted costs to actual production results and identify variances

Assist in monitoring account margins and overall financial performance

Develop and maintain Excel‑based tools for account tracking and reporting

Help ensure customer accounts operate efficiently and profitably

Cross‑Functional Execution

Collaborate daily with Operations, Quality, Supply Chain, and Finance teams

Coordinate production readiness to meet customer expectations and timelines

Support alignment between customer requirements and manufacturing capabilities

Assist with investigation and resolution of customer‑related issues or complaints

Help ensure accurate communication between customers and internal departments

Reporting, Process Improvement & Digital Tools

Prepare account reports and updates for customers and internal stakeholders

Maintain organized records of account activity and documentation

Identify opportunities to improve workflows, communication, and reporting accuracy

Assist in developing dashboards and reporting tools that improve account visibility and decision‑making

Support process improvements using automation, digital tools, and AI‑supported technologies

Qualifications
Minimum Qualifications

Bachelor’s degree in Business, Supply Chain, Finance, Analytics, or a related field (recent or upcoming graduate encouraged to apply)

Strong analytical and problem‑solving skills

Strong organizational skills and attention to detail

Effective written and verbal communication skills

Ability to work in a fast‑paced, production‑driven environment

Advanced Excel proficiency, including:

Pivot tables

VLOOKUP / XLOOKUP

Data reconciliation and validation

Report or dashboard creation

Preferred Qualifications

Internship or project experience involving customer interaction, operations, supply chain, or analytics

Interest in manufacturing, CPG, or beverage industries

Exposure to ERP or CRM systems

Experience improving workflows or using digital/automation tools

Demonstrated ability to balance analytical work with collaborative teamwork

Work Environment

Primarily office‑based with extended computer use

Occasional time spent in production or warehouse areas

Food manufacturing environment with exposure to common allergens

Ability to lift to 10 lbs. occasionally

Role Scope

Direct exposure to executive leadership and real business decision‑making

Early responsibility managing real customer business activities

Hands‑on experience with pricing strategy and manufacturing economics

Opportunity to work with innovative and fast‑growing beverage brands

Experience inside a 24‑hour production environment

Ability to lead process improvement initiatives early in your career

Exposure to modern digital and AI‑supported business tools

Who Will Thrive Here

Enjoys solving business problems using data and analysis

Likes working with people and building professional relationships

Is curious about how products are made and businesses operate

Thrives in environments where operations and business intersect

Is organized, proactive, and comfortable managing multiple priorities

Wants to grow into a customer‑facing commercial leadership role

Blue Chip Offers

Competitive Compensation

Competitive base salary aligned with early‑career commercial roles

Clear career progression path within commercial and operations leadership

Performance‑based merit growth opportunities

Comprehensive Benefits

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with Company Match and Immediate Vesting

Paid Time Off (PTO) and Paid Holidays

Life and Disability Insurance

Employee Assistance Program (EAP)

Professional Development

Direct exposure to executive leadership

Hands‑on experience in pricing strategy, manufacturing economics, and customer operations

Structured path toward Account Management and Commercial Leadership roles

Cross‑functional learning across Operations, Quality, Supply Chain, and Finance

Opportunities to lead process improvement initiatives early in your career

Stability & Growth

Established contract manufacturing company with national beverage brands

24‑hour production facility offering real operational complexity and scale

Growth‑oriented environment with long‑term career opportunities

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