Experience Optimization & Adoption Lead

Gainwell Technologies is seeking a Director of Experience Optimization & Adoption to lead the enterprise strategy for customer experience performance platforms. This remote role requires 12+ years in CX initiatives, including 5 years in senior leadership. Responsibilities include overseeing platform adoption and ensuring optimal performance through governance and analytics. The position offers competitive pay ranging from $127,400.00 to $182,000.00 annually, remote working flexibility, and comprehensive benefits.
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