SSG Inside Sales Manager

SSG Inside Sales Manager – NA Services Sales
The SSG Inside Sales Manager will lead an Inside Sales team supporting Lenovo’s Services Solutions Group (SSG), focusing on services attach, renewals, expansion, and lifecycle solutions across North American accounts. The leader will drive predictable services revenue, strengthen pipeline health, and develop a team of inside sellers who partner closely with field account teams and services specialists. Ideal for a manager who understands services‑led selling, recurring revenue motions, and how inside sales complement field coverage to maximize account value.

Location: Morrisville, NC office (3‑2 hybrid policy).

Key Responsibilities

Lead, coach, and develop a team of SSG Inside Sales Representatives supporting services sales across commercial, enterprise, and global accounts.

Set clear expectations around pipeline creation, renewals execution, attach rates, and upsell/cross‑sell performance.

Conduct regular 1:1s, pipeline reviews, deal coaching, and performance assessments.

Support hiring, onboarding, and ramp for new inside sellers within the SSG model.

Drive services pipeline, bookings, renewals, and expansion revenue aligned to SSG growth priorities.

Ensure disciplined execution across renewals, services attach, and proactive account outreach.

Reinforce a consultative, outcome‑based selling approach focused on customer value and long‑term retention.

Support complex or strategic deals in partnership with field sellers and services specialists.

Partner closely with field account teams to align on account strategy, opportunity ownership, and coverage models.

Collaborate with Services Specialists, Marketing, Finance, and Operations to support deal structuring and execution.

Act as a key point of escalation for customer or deal‑related issues within the inside services motion.

Own team forecasting, pipeline hygiene, and reporting cadence.

Monitor KPIs including services attach rate, renewal rate, pipeline coverage, conversion, and quota attainment.

Ensure strong CRM adoption and adherence to Lenovo sales processes, pricing policies, and compliance standards.

Identify gaps and drive continuous improvement across tools, processes, and seller effectiveness.

Share insights on customer trends, services adoption, and competitive landscape with SSG leadership.

Contribute to the evolution of inside services sales strategy, plays, and enablement initiatives.

Foster a performance‑driven, collaborative, and inclusive team culture aligned with SSG values.

Required Qualifications

Bachelor’s degree or equivalent experience.

6+ years of experience in inside sales, services sales, or B2B technology sales.

2+ years of people management experience.

Preferred Qualifications

Proven success driving services revenue, renewals, or recurring sales motions.

Strong coaching, forecasting, and pipeline management skills.

Experience partnering with field sales teams in a hybrid coverage model.

Experience selling IT services, support, lifecycle services, or subscription‑based offerings.

Familiarity with renewals, attach motions, and expansion within installed base accounts.

Strong CRM experience.

Experience managing teams in a hybrid or distributed environment.

Exposure to enterprise or global account support models.

Experience working with Channel Partners/NSPs (a plus).

Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, or basis of disability.

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