SSG Inside Sales Manager

Description and Requirements
SSG Inside Sales Manager - NA Services Sales

The SSG Inside Sales Manager will lead an Inside Sales team supporting Lenovo's Services & Solutions Group (SSG), with a strong focus on services attach, renewals, expansion, and lifecycle solutions across North American accounts. This leader will be responsible for driving predictable services revenue, strengthening pipeline health, and developing a team of inside sellers who partner closely with field account teams and services specialists.

This role is ideal for a manager who understands services-led selling, recurring revenue motions, and how inside sales teams complement field coverage to maximize account value.

This role will be in our Morrisville, NC office and follow our 3-2 hybrid policy.

Key Responsibilities

Team Leadership & Coaching

Lead, coach, and develop a team of SSG Inside Sales Representatives supporting services sales across commercial, enterprise, and global accounts

Set clear expectations around pipeline creation, renewals execution, attach rates, and

upsell/cross-sell performance

Conduct regular 1:1s, pipeline reviews, deal coaching, and performance assessments

Support hiring, onboarding, and ramp for new inside sellers within the SSG model

Services Revenue & Sales Execution

Drive services pipeline, bookings, renewals, and expansion revenue aligned to SSG growth priorities

Ensure disciplined execution across renewals, services attach, and proactive account outreach

Reinforce a consultative, outcome-based selling approach focused on customer value and long-term retention

Support complex or strategic deals in partnership with field sellers and services specialists

Field & Cross-Functional Partnership

Partner closely with field account teams to align on account strategy, opportunity ownership, and coverage models

Collaborate with Services Specialists, Marketing, Finance, and Operations to support deal structuring and execution

Act as a key point of escalation for customer or deal-related issues within the inside services motion

Forecasting, Pipeline & Operational Excellence

Own team forecasting, pipeline hygiene, and reporting cadence

Monitor KPIs including services attach rate, renewal rate, pipeline coverage, conversion, and quota attainment

Ensure strong CRM adoption and adherence to Lenovo sales processes, pricing policies, and compliance standards

Identify gaps and drive continuous improvement across tools, processes, and seller effectiveness

Leadership & Continuous Improvement

Share insights on customer trends, services adoption, and competitive landscape with SSG leadership

Contribute to the evolution of inside services sales strategy, plays, and enablement initiatives

Foster a performance-driven, collaborative, and inclusive team culture aligned with SSG values

Required Qualifications

Bachelor's degree or equivalent experience

6+ years of experience in inside sales, services sales, or B2B technology sales

2+ years of people management experience

Preferred Qualifications

Proven success driving services revenue, renewals, or recurring sales motions

Strong coaching, forecasting, and pipeline management skills

Experience partnering with field sales teams in a hybrid coverage model

Experience selling IT services, support, lifecycle services, or subscription-based offerings

Familiarity with renewals, attach motions, and expansion within installed base accounts

Strong CRM experience

Experience managing teams in a hybrid or distributed environment

Exposure to enterprise or global account support models

Experience working with Channel Partners/NSPs (a plus)

Additional Locations

United States of America - North Carolina - Morrisville

United States of America

United States of America - North Carolina

United States of America - North Carolina - Morrisville

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

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