Story Land - Food & Beverage Operations Supervisor (International)

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family‑held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality—the intersection of heart and hospitality. As an equal‑opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

The Food & Beverage (F&B) Senior Supervisor is responsible for managing operations of one or more F&B locations throughout Story Land. The day‑to‑day responsibilities of this role include overseeing assigned F&B hosts, food safety and sanitation, guest service, food preparation, monitoring financial transactions, and quality controls. This position also participates in the recruitment, scheduling, timekeeping, reporting and training activities for the F&B department, to ensure a smooth and safe daily operation.

Story Land – Food & Beverage Operations Supervisor (International)
Roles & Responsibilities
Supervisory Duties

Supervise the daily operations of the F&B team and any other assigned departments

Lead by example, attitude, and as a representation of Story Land’s core values

Act as an approachable mentor and coach to all assigned hosts

Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed

Participate in all aspects of supervision of assigned hosts, including hiring, orientation, training, performance coaching, and discipline

Ensure that all required meal and other breaks are being given in accordance with New Hampshire law

Assist with team scheduling and timekeeping activities

Departmental Duties

Welcome all guests with a smile and positive attitude

Performs opening and closing procedures of assigned unit(s) including food preparation and cleanup

Practices, teaches and enforces proper food safety guidelines adhering to company policy and state/local Health Department requirements

Maintains all alcohol safety practices when applicable

Maintains compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests

Handles and resolves escalated guest concerns and criticisms with a positive attitude to deescalate

Oversees quality controls and production of food items

Manages inventory, focusing on portion and waste controls

Interfaces with warehouse on product and supply needs

Interfaces with maintenance on all equipment or physical plant needs

All other duties assigned by leadership

Education & Experience

High School diploma or equivalent preferred; Equivalent work experience will also be considered

2‑3 years of previous work experience in food service, quick service, or restaurant setting

1+ previous supervisory experience a plus, preferably in a food or restaurant setting

Previous amusement park, theme park, or waterpark experience a plus

Must become Food Handler Safety Certified (ServSafe or similar) or become so within 90 days of hire, when required by state and local guidelines

Language
Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements

Must be at least 18 years of age to comply with New Hampshire Child Labor Laws

Ability to work flexible schedule, including evenings, weekends, and holidays

Must have reliable transportation to and from your scheduled shift

Ability to comply with all uniform policies

Must possess safety‑oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations

Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

Must be able to speak with guests directly when other F&B leadership is not present

Ability to handle high‑pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment

Must possess strong written and verbal communication skills

Must possess strong attention to detail and problem‑solving abilities

Previous experience with Point of Sale (POS) technology and PCI compliance a plus

Physical Requirements

Ability to stand, walk, and remain on feet for majority of the workday

Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders

Ability to withstand heat and humidity from the food preparation equipment

Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more

Working Conditions

This role will be based in one or more food stall and/or restaurant locations throughout the park, with exposure to both indoor and outdoor environments

Subject to frequent interruptions and requests that may require reprioritization of activities

Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain and other weather conditions

Subject to constant repetitive motion, high noise levels, and heavily populated environments

Team Member Benefits

Flexible schedule

Ability to cross‑train and learn unique skills across various departments

Free admission to Story Land & Living Shores parks on your days off

Invitations to exclusive company‑sponsored host events throughout the season

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