Chick-fil-A Area Talent & Administration Manager

OVERVIEW
The Area Talent & Administration Manager serves as a strategic leader of people systems, administrative functions, and compliance across TC&Js Enterprises locations. This role is responsible for building and maintaining scalable systems that attract, develop, and retain top talent while ensuring operational consistency, legal compliance, and administrative excellence across the organization.
The Area Talent & Administration Manager partners closely with the Operator, Directors of Operations, and Department Leaders to align people strategy with business objectives. This role ensures that all HR, payroll, benefits, and administrative systems are executed with accuracy, professionalism, and consistency, supporting a high-performing, values-driven culture across all locations.
PRIMARY RESPONSIBILITIES
The Talent & Administration Manager, under the direction and supervision of the Directors of Operations and President/CEO, is responsible for managing and supporting the following:
Talent Acquisition & Workforce Planning
Develop and oversee recruitment strategies across all locations to attract high-quality candidates
Partner with leadership to forecast staffing needs and maintain strong talent pipelines
Ensure consistency and excellence in the hiring, interview, and selection process
Oversee onboarding systems to ensure new Team Members are effectively integrated into the organization
Support long-term workforce planning aligned with business growth and operational need
Employee Relations & Culture
Serve as the primary resource for employee relations across all locations, ensuring fair and consistent resolution of workplace concern
Coach and support leaders in handling performance management, disciplinary actions, and team member development conversations
Promote a culture of accountability, professionalism, and alignment with TC&Js values
Provide guidance to leadership on people-related decisions and best practices
Ensure all employee matters are handled with confidentiality, consistency, and professionalism
Compliance & Legal Oversight
Ensure full compliance with all local, state, and federal labor laws across all locations
Maintain and update HR policies, procedures, and the Employee Handbook
Oversee proper documentation, recordkeeping, and audit readiness for all HR-related systems
Manage Workers’ Compensation, unemployment claims, and related case management processes
Ensure compliance with internal policies and Chick-fil-A standards across all location
HR Operations & Administration
Oversee HR administrative systems, including personnel records, employee data, and documentation processes
Ensure consistency and accuracy in onboarding, offboarding, and employee lifecycle processes
Manage system access, permissions, and organizational records across platforms
Maintain and standardize job descriptions across all roles and locations
Continuously improve administrative systems to increase efficiency, scalability, and consistency
Payroll & Timekeeping
Oversee payroll processes across all locations to ensure accuracy, compliance, and timeliness
Ensure proper timekeeping practices and compliance with wage and hour laws
Administer PTO, sick leave, and other time-off policies in alignment with state regulations and company standards
Partner with leadership to resolve payroll discrepancies and improve labor-related processes
Monitor trends and identify opportunities to improve payroll and timekeeping systems
Benefits Administration
Oversee employee benefits programs across all locations, including health, dental, vision, and retirement offerings
Ensure compliance with ACA and all benefits-related regulatory requirements
Manage open enrollment processes and provide education to Team Members
Serve as the primary liaison between employees and benefits providers
Support ongoing benefits administration and resolution of employee inquiries
HR Systems & Strategy
Develop and maintain scalable HR and administrative systems to support multi-location growth
Analyze HR data and trends to inform decisions related to retention, staffing, and performance
Partner with the Operator and Directors of Operations to align people strategy with business goals
Support leadership development initiatives through structured people systems and processes
Drive continuous improvement of HR and administrative functions to enhance overall organizational effectiveness
REQUIRED CORE COMPETENCIES
Strong leadership and ability to influence across multiple locations
High level of integrity and ability to handle confidential information
Strong knowledge of labor laws and HR best practices
Excellent communication and interpersonal skills
Strong organizational, systems thinking, and process development ability
High attention to detail and accuracy
Strong problem-solving and conflict resolution skills
Ability to balance strategic thinking with operational execution
Tech savvy with HR systems and Google Workspace / related platforms
Strong analytical and decision-making ability
REQUIRED ELIGIBILITY REQUIREMENTS
Full-time commitment with ability to work a flexible schedule to support business and administrative needs (minimum 40 hours per week)
Minimum 2+ years of HR or people operations experience
Bilingual English/Spanish
Strong understanding of California labor laws strongly preferred