Account Specialist - Commercial Lines

As an Account Specialist with Sentry, you'll serve as a relationship builder to connect with customers and account managers or agents to develop positive relationships.

This position will report to our El Paso, TX office working in the Sentry hybrid model and is preferred to be bilingual (Spanish). Hours of operation would be 9:00AM - 5:30PM MST.

What You'll Do:

Serve as primary point of contact and resource for designated producer(s), customers, and/or agents within the territory. Act as a relationship builder by using a combination of soft skills to connect with internal teams, customers and agents to form positive relationships

Partners with producers to service existing book and identify opportunities for partner placement agency (Parker Stevens Agency or Hortica Brokerage)

Makes detailed decisions, and understands business risks and consequences of them

Serve as primary point of contact and owner of all service-related items, such as incoming customer calls, emails, and faxes regarding service needs, changes, questions, and problems

Provide proactive service needs to ensure completion, including quotes, renewals, policy changes, urgent recommendations, billing, and audits

Creates new and renewal applications to these smaller businesses.

Act as a relationship builder and liaison between sales producer, underwriting, other internal departments, and/or customers or agents in gathering of underwriting requirements and customer documents/signatures

What it Takes:

Associate degree or equivalent work experience

2+ years of related work experience

Property & Casualty License required; if not currently licensed, must obtain within 120 days of hire

Prior Commercial Lines insurance experience desired with knowledge of Commercial Lines products and/or underwriting guidelines

Ability to interpret and apply internal practices, commercial insurance concepts and underwriting guidelines

Ability to work independently and able to manage individual time among competing priorities

Ability to travel on a limited basis to attend team meetings and/or to meet prospects or current customers

Strong PC skills and ability to quickly learn a variety of software applications

Composure, strong customer service skills and ability to build and maintain relationships is key

Ability to balance multiple priorities in a fast-paced work environment and work independently with little direction

What You’ll Receive:
At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive.

Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you'll work in office

As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office

Meal Subsidy available for associates who report to an office.

401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future

Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program

Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off

Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle

Well-being and Employee Assistance programs

Sentry Foundation gift matching program to encourage charitable giving

In the state of Illinois, the annual salary for this position, dependent on qualifications of experience would be between $52,100 - $78,100

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.

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