Engagement Manager - Telecom

Request ID: 78384-1

Title:

Engagement Manager - Telecom

Locations:

Plano, TX 75024

Duration:

6 Months

Rate Range: $25 - $30/Hour on W2 (All inclusive)

Note: Applicants must be willing to work on W2

Role Overview:

We are seeking an experienced Engagement Manager to lead customer engagement initiatives and ensure successful delivery of solutions. The ideal candidate will have strong client-facing skills, a deep understanding of business processes, and the ability to manage complex engagements from initiation to completion.

Key Responsibilities:

" Serve as the primary point of contact for customer engagements.

" Manage end-to-end delivery of projects, ensuring timelines and quality standards are met.

" Build and maintain strong relationships with clients to drive satisfaction and retention.

" Collaborate with internal teams to align solutions with customer needs.

" Identify opportunities for process improvement and upselling additional services.

Required Skills:

" 7+ years of experience in customer engagement or client management roles.

" Proven track record of managing large-scale engagements in telecom or technology domains.

" Strong communication, negotiation, and stakeholder management skills.

" Ability to handle multiple projects simultaneously and work under pressure.

" Familiarity with project management methodologies and tools.

Preferred Skills:

" PMP or similar project management certification.

" Experience with CRM platforms and customer success tools.

" Knowledge of telecom industry processes and solutions.

Company Benefits & Culture

Inclusive and diverse work environment

Opportunities for professional growth and development

Comprehensive health and wellness benefits

Appreciate your quick response and please feel free to reach me out for any query you may have.

Thanks