Marketing Customer Programs Administrator

Job Responsibilities

In this role, the responsibilities range from:

Coordinating and supporting internal meetings and customer-facing program logistics and communications

Manage on-site operations, including supply ordering, shipping, mail distribution, and visitor access

Oversee facility maintenance and service requests

Support routine financial processes, including invoice collection, submission, tracking, and vendor payment follow-up

Partner cross-functionally to assist customer programs and identify opportunities to improve operational efficiency

Administer customer and sales surveys, and maintain accurate program data

Additional duties as assigned

Essential Requirements

The essential requirements of the job include:

Bachelor s degree in marketing, Business Administration, Communications, or related field or 2 4 years of experience in administrative, marketing operations, or customer program coordination roles

Strong organizational and multitasking skills with high attention to detail

Experience coordinating logistics for events, meetings, or customer-facing activities

Familiarity with Microsoft Office, Salesforce, and enterprise workflow tools

Preferred Qualifications

Experience supporting customer experience programs, reference sites, or marketing events

Exposure to survey tools and customer feedback programs (e.g., NPS)

Experience working in a cross-functional, matrixed organization

Background in healthcare, diagnostics, or B2B environments