Livestream Moderator (TikTok Shop)

TikTok Live Stream Moderator
Location: Beverly Hill, California
Job Type: Full-Time / Part-Time

About SuperOrdinary
At SuperOrdinary, we're the driving force behind the global success of today's most exciting consumer brands. We're not just an agency; we're a dynamic growth partner and marketplace expert, connecting brands like Disney, H&M, Laneige, Touchland, Glow Recipe, and Peter Thomas Roth with creators and consumers worldwide. Our team of e-commerce and social commerce gurus empowers brands to build influence, scale their global sales channels, and forge meaningful connections.

We're at the forefront of the social commerce revolution, with a proven track record of explosive growth for brands on TikTok Shop and other innovative platforms. harnessing the power of short video, livestreaming to create engaging shopping experiences that seamlessly integrate e-commerce and entertainment.

Job Overview:
We are seeking a proactive and attentive TikTok Live Stream Moderator to support our live selling sessions. The moderator will ensure a smooth and positive live shopping experience by managing interactions, maintaining community standards, and assisting our hosts during live streams.

Key Responsibilities:

Monitor live chat during TikTok selling sessions to ensure a positive, respectful, and engaging environment.
Engage with viewers by pinning comments, highlighting questions, and encouraging participation.
Assist the host by managing questions, comments, and any technical issues that arise during the live broadcast.
Enforce community guidelines and TikTok policies to prevent spam, inappropriate content, or disruptive behavior.
Filter and report inappropriate comments or behavior to the relevant teams promptly.
Coordinate with the marketing and host teams to facilitate smooth live sessions.
Track viewer engagement and provide feedback for future live stream improvements.
Help manage inventory questions or issues related to products being showcased.
Stay updated on new TikTok features and best practices for live selling.

Qualifications:

Prior experience in live chat moderation, social media management, or customer service preferred.
Excellent communication and interpersonal skills.
Strong understanding of TikTok platform features and live streaming environment.
Ability to remain professional, patient, and attentive during live sessions.
Good problem-solving skills and quick decision-making.
Detail-oriented with the ability to multitask effectively.

Preferred Skills:

Knowledge of e-commerce and live selling environments.
Experience working with fast-paced digital content.
Multilingual abilities are a plus.
Passion for social media trends and online community building.

Compensation & Benefits:

Compensation: $25 - $30 per hour
Flexible working hours aligned with live session schedules.
Opportunity to be part of a growing, innovative brand.
Collaborative team environment focused on creativity and engagement.

Join Super Ordinary USA as a TikTok Live Stream Moderator and help us create seamless, enjoyable shopping experiences for our community!

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