Adv Technical Service Assoc 1 Jobs

Technical Service Associate

Check out this new opportunity! Technical Service Associate Scottsdale, AZ Pay Estimated: $29.43 - $34.83/Hour Active Secret Clearance Required to Start Provide advanced technical support for complex electro-mechanical, IT, and networked systems, serving as an escalation point for troubleshooting, root cause analysis, and customer-facing issue resolution within DoD environments. Responsibilities:
Provide Tier II/III technical support to field engineers, technicians, and product support teams for electro-mechanical systems, IT infrastructure, and software applications
Troubleshoot and resolve issues involving computer systems, SQL databases, networked/wireless systems, and enterprise software
Act as escalation when first-line support is unable to isolate or resolve issues
Perform failure analysis and root cause investigations, documenting findings and corrective actions
Report design defects, reliability concerns, and software bugs to engineering teams
Support customer installations, system configurations, and user training
Deliver direct technical support to end users with advanced/system-level technical backgrounds
Manage and support customer programs, ensuring technical service delivery and system performance
Ensure all maintenance and repairs meet company standards, DoD requirements, and customer quality expectations
Qualifications:
U.S. Citizenship is required by Federal Law
Associate's degree or equivalent combination of education and relevant experience
Active DoD SECRET clearance (required at time of hire)
CompTIA Security+ (Sec+) or equivalent DoD 8570 IAT Level II certification (required at hire)
Minimum 3+ years of relevant technical support experience
Technical Skills:
Windows environment troubleshooting (server & desktop)
Network / IT systems administration & management
SQL Server and database support
Software administration & system configuration
Root cause analysis & failure reporting
Active Directory (AD) and Microsoft enterprise tools
Microsoft Terminal Server / Remote Services
HBSS, Anti-Virus, and endpoint security tools
Network monitoring tools (e.g., CA Spectrum OneClick)
Asset management systems
Oracle CRM (preferred)
Preferred Qualifications:
Experience supporting DoD or DHS systems
Direct customer-facing technical support experience
Moseley Technical Services, Inc. is an AA/EEO/Veterans/Disabled Employer What to Expect
Applicants selected for employment will be required to pass a pre-employment drug screening and background investigation, which may include education, criminal, and work history verifications.
Accepted applicants will be eligible for benefits, including medical and supplemental insurance, and a 401(k) plan. Appreciation and gratitude for employees are hallmarks of organizations with low turnover.
Final position level and pay will be based on experience.
Resources
To apply, send a resume to: resumes@moseleytechnical.com
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For more information about Moseley, visit: About Us
Moseley Technical Services, Inc. (Moseley) was incorporated in 1994 to provide engineering and professional services to the aerospace/defense, manufacturing, government, and commercial industries. Our Mission is to deliver superior service to our customers and employees. We have been successful in our vision by building long-term relationships with customers and employees through integrity, transparency, and appreciation. We stand by our 30-year-old commitment of "World Class Service. World Class Company."